Service Team member

Michael's; Marietta (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the retail sector is seeking a Retail Associate for their Marietta location. The role involves delivering exceptional customer service, assisting with merchandise duties, and engaging customers in store programs. Ideal candidates will have a background in retail and a passion for helping others.

Benefits

Health Insurance

Paid Time Off

Tuition Assistance

Employee Discounts

Qualifications

• Preferred experience in retail and/or customer service.
• Ability to stand for long periods and perform physical tasks.

Responsibilities

• Deliver friendly customer service and assist customers in locating products.
• Complete truck unloading, stocking, and merchandise duties.
• Engage customers on the benefits of the Rewards program.

Skills

Customer Service

Retail Experience

Problem Solving

Job description

Store - ATL-MARIETTA, GA

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.

1. Help customers shop, locate products, and provide solutions.
2. Provide a fast and friendly checkout experience; execute cash handling to standards.
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards, and complete enrollments.
4. Educate customers on the Voice of Customer (VOC) survey.
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
6. Participate in truck unload, stocking, and planogram (POGs) processes.
7. Complete merchandise recovery and maintenance, including the merchandise return/go back process and store recovery to ensure a well-merchandised, in-stock store.
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
9. Support shrink and safety programs.
10. Adhere to Standard Operating Procedures (SOPs) and company policies to ensure compliance with applicable laws and requirements.
11. Interact respectfully with others; remain positive even in difficult situations; promote the organization's vision and values; serve as a role model for team members.
12. Cross-train in Custom Framing selling and production.

Other duties as assigned.

Preferred Knowledge/Skills/Abilities

Preferred experience in retail and/or customer service.

Physical Requirements

• Ability to stand for long periods.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves using ladders or similar equipment.
• Assistive support available upon request to perform essential functions.

Work Environment

• Public retail store setting; climate-controlled areas; some outdoor work for tasks like retrieving shopping carts or unloading trucks; work hours include nights, weekends, and early mornings.

Applicants must meet legal requirements and be at least 16 years old.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online at Michaels.com and Michaels.ca. We also own Artistree and MakerPlace by Michaels. Founded in 1973, headquartered in Irving, Texas, Michaels is the best place for all things creative.

We offer comprehensive benefits including health insurance, paid time off, tuition assistance, employee discounts, and more. Visit mikbenefits.com for details.

Michaels is an Equal Opportunity Employer committed to inclusion and reasonable accommodations for individuals with disabilities. Contact Customer Care at 1-800-642-4235 for assistance.