Service team member

Michaels Stores; Peachtree City (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

Michaels Stores is seeking a Service team member in Peachtree City, GA. This role involves delivering excellent customer service, assisting with store operations, and maintaining a well-merchandised environment. Ideal candidates will have retail experience and the ability to meet physical demands of the job.

Benefits

Health insurance

Paid time off

Tuition assistance

Employee discounts

Qualifications

• Preferred retail and/or customer service experience.
• Ability to stand for long periods and lift heavy boxes.

Responsibilities

• Deliver friendly customer service and assist customers with shopping.
• Ensure a fast and friendly checkout experience.
• Participate in truck unloading and merchandise duties.

Skills

Customer service

Retail experience

Job description

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Store - ATL-PEACHTREE CITY, GA

Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

1. Help customers shop, locate products, and provide solutions
2. Provide a fast and friendly checkout experience; execute cash handling to standards
3. Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
4. Educate customers on the Voice of Customer (VOC) survey
5. Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
6. Participate in truck unload, stocking, and planogram (POGs) processes
7. Complete merchandise recovery and maintenance, including merchandise return/go back process and store recovery to ensure a well-merchandised, in-stock store
8. Perform Store In Stock Optimization (SISO) and AD set duties as assigned
9. Support shrink and safety programs
10. Adhere to Standard Operating Procedures (SOPs) and company policies to ensure legal and operational compliance
11. Interact respectfully with others; promote a positive image and serve as a role model
12. Cross-train in Custom Framing selling and production

Preferred Knowledge/Skills/Abilities

• Retail and/or customer service experience preferred

Physical Requirements & Work Environment

• Ability to stand for long periods
• Move throughout the store; bend, lift, carry, reach, stretch
• Lift heavy boxes; access high shelves with ladder or similar equipment
• Work includes nights, weekends, early mornings; some outdoor work and climate-controlled areas

Legal & Age Requirements

• Must meet federal, state, and local legal requirements
• Minimum age: 16 years old

At Michaels, our purpose is to fuel the joy of creativity. We operate over 1,300 stores across North America and online. We prioritize team wellbeing with comprehensive benefits including health insurance, paid time off, tuition assistance, and discounts. Michaels is an Equal Opportunity Employer and committed to inclusion, providing reasonable accommodations as needed. For more information, visit www.michaels.com.