Service Team Leader

Citron Hygiene; Elkridge (MD); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k) match

Training programs

Career growth

Team environment

Job summary

Citron Hygiene is seeking a Service Team Leader to oversee daily hygiene service operations and lead a team of technicians delivering services to client sites. This role combines hands-on fieldwork with leadership responsibilities, ensuring high service quality, operational efficiency, and strong customer satisfaction.

You will train, coach, and support a team of 10+ Hygiene Technicians, conduct regular performance reviews, assist with recruitment and onboarding, and help manage payroll and

Qualifications

• High School diploma required.
• Minimum 3 years of leadership experience.
• Valid driver's license required.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong communication and interpersonal skills.

Responsibilities

• Train, coach, and support a team of 10+ Hygiene Technicians.
• Conduct performance reviews and provide feedback.
• Support recruitment, onboarding, and performance management.
• Foster a transparent, high-performance team culture.
• Deliver and collect sanitary disposal units.
• Clean and detail washroom fixtures (sinks, toilets, urinals).
• Install and replenish washroom products.
• Assist with service coverage, emergencies, and missed appointments.
• Conduct site inspections and service audits for quality.
• Act as on-site point of contact for customers.
• Respond to inquiries and resolve complaints.
• Maintain accurate service records using Salesforce and other systems.
• Assist with payroll and timesheets.
• Follow health and safety policies.
• Support regional goals and operational improvements.

Skills

Leadership experience

Microsoft Office

Communication skills

Attention to detail

Team collaboration

Driver's license

Education

High School Diploma

Tools

Salesforce

NetSuite

Job description

Role Overview

The Service Team Leader is responsible for overseeing daily hygiene service operations while leading a team of technicians delivering services to client sites. This role combines hands‑on fieldwork with leadership responsibilities, ensuring high service quality, operational efficiency, and strong customer satisfaction.

Key Responsibilities

• Train, coach, and support a team of 10+ Hygiene Technicians
• Conduct regular performance reviews and provide ongoing feedback
• Support recruitment, hiring, onboarding, and performance management
• Foster a transparent and high‑performance team culture

Operations & Service Delivery

• Delivery and collection of sanitary disposal units
• Cleaning and detailing washroom fixtures (sinks, toilets, urinals)
• Installation and replenishment of washroom products (soap, air care, etc.)
• Support Service Managers with service coverage, including emergencies and missed appointments
• Conduct site inspections and service audits to ensure quality standards

Customer Service

• Act as a key point of contact for customers on site
• Respond to and resolve customer inquiries and complaints professionally
• Ensure consistent delivery of high‑quality service

Administration & Systems

• Manage team timesheets and support payroll processes
• Maintain accurate service records using Salesforce and other systems
• Assist with accounts receivable (A/R) collection efforts
• Complete administrative duties as required

Strategic & Operational Support

• Contribute to regional goals, planning, and operational improvements
• Support Service Managers with field and office coordination
• Continuously learn and apply new products, tools, and service procedures

Health & Safety

• Follow all company health and safety policies and procedures
• Promote a safe working environment for all team members

Qualifications

Must‑Have

• High School Diploma
• Minimum 3 years of leadership experience
• Valid driver’s license
• Strong organizational skills and attention to detail
• Ability to work independently and in a team environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Strong communication and interpersonal skills

Nice‑to‑Have

• Experience with Salesforce, NetSuite, or similar systems
• Experience in field service, operations, or facilities services

Working Conditions

• Regular travel to client sites required
• Ability to lift 25–30 lbs
• May require occasional evening or extended hours
• Fast‑paced environment with multiple priorities and deadlines

What’s in It for You

• 401(k) with company match
• Ongoing training and professional development programs
• Opportunities for career growth within a stable, growing company
• Supportive and collaborative team environment

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

Citron Hygiene is an equal opportunity employer and welcomes applications from qualified individuals from all backgrounds and abilities. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.