Service Team Lead – Property Maintenance

JBG SMITH; Washington (District of Columbia); On-site; USD 65,000 - 73,000; Full time

Benefits offered by this job

Housing discount

Professional development reimbursement

Job summary

JBG SMITH is seeking a hands-on Maintenance Technician to address resident issues across apartments and common areas. You will lead and mentor a service team, ensuring high‑quality workmanship and fast response to service requests.

The role requires a High-school diploma, 2–4 years in maintenance, CFC certification, and HVAC boiler/chiller training. A valid driver’s license and on-call availability are essential. Housing discounts and dev reimbursement support are offered.

Qualifications

• High-school diploma or equivalent and 2–4 years of maintenance experience in apartments, hotels, or similar environment.
• CFC certification and plumbing and electrical training/proficiency.
• Completion of an approved course on boiler and chiller maintenance for communities with a central plant and, for communities with individual HVAC, completion of an approved course appropriate to that type of equipment.

Responsibilities

• Work with the Service Manager to build a strong and cohesive service team that is motivated to perform including assisting, training, and coaching team members.
• Demonstrate a passion for service excellence that inspires team members to provide service and high-quality work that distinguishes JBG SMITH from the competition.
• Respond to resident work order requests to quickly diagnose and correct any air conditioning, heating, appliance, carpentry, electrical, and plumbing issues.
• Assist with move-out inspections and the unit make-ready process.
• Perform repairs and preventative maintenance on building systems.
• Inspect the community daily to identify any items that need maintenance or repairs.
• Partner with the Service Manager to purchase necessary maintenance supplies and oversee vendors performing maintenance services at the community.
• Work a flexible schedule and share on-call duty which requires responding to emergencies in 30 minutes or less.

Skills

Leadership

Customer Service

Maintenance

On-call readiness

Education

High-school diploma or equivalent

CFC certification

Boiler & chiller maintenance training

HVAC course for central/individual plant

Tools

Plumbing training

Electrical training

Job description

JBG SMITH is seeking a hands-on Maintenance Technician to address resident issues across apartments and common areas. You will lead and mentor a service team, ensuring high‑quality workmanship and fast response to service requests.

The role requires a High-school diploma, 2–4 years in maintenance, CFC certification, and HVAC boiler/chiller training. A valid driver’s license and on-call availability are essential. Housing discounts and dev reimbursement support are offered.