Service Team Lead: Field & Shop Operations

LiftOne; Concord (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

LiftOne in Concord, NC is seeking a Service Supervisor to coordinate customer service activities across shop and field, leading technicians and driving excellence in safety, quality and efficiency.

The role emphasizes lean management, managing work orders, training and development, and ensuring reliable service delivery to customers. This position offers opportunities for advancement within a growing organization committed to teamwork and customer success.

Qualifications

• Bachelor's degree or equivalent; leadership experience preferred.
• Proven leadership with a track record of results.
• Excellent verbal and written communications skills.
• Ability to solve practical problems and work with tangible variables.
• Experience with lean operating systems and continuous improvement preferred.
• Experience with material handling or service-oriented industries preferred.

Responsibilities

• Participate in site-level lean management system including daily performance huddles, Gemba walks, root cause problem solving, and leader standard work.
• Monitor safety, quality, delivery, and cost metrics to drive customer satisfaction and site profitability.
• Moderate technician team meetings and escalate roadblocks to service manager or central resources.
• Visit with customers, support techs, and follow up on field quality.
• Establish safety culture and ensure adherence to policies.
• Approve timesheets and work orders; leverage service platform to maintain records.
• Dispatch and manage all work orders; cross-level resources as needed.
• Drive accountability for quality and appearance of vans and inventory.
• Manage preventive maintenance program to meet company standards.

Skills

Leadership

Communication

Problem Solving

Lean Principles

Team Management

Education

Bachelor's degree

Tools

Salesforce

SAP

ServiceMax

Job description

LiftOne in Concord, NC is seeking a Service Supervisor to coordinate customer service activities across shop and field, leading technicians and driving excellence in safety, quality and efficiency.

The role emphasizes lean management, managing work orders, training and development, and ensuring reliable service delivery to customers. This position offers opportunities for advancement within a growing organization committed to teamwork and customer success.