Service Team Lead: Develop Talent, Drive Results

Sure-Dry LLC; Fox Crossing (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

Sure-Dry LLC is seeking a motivated service manager to lead, coach, and develop our service team. You will provide direction, remove barriers, and ensure the team achieves goals while collaborating with Sales, Production, Customer Care, and HR to secure resources for success.

You will train for success, coach technicians to strengthen sales and customer-service skills, and drive revenue by meeting or exceeding per-stop goals. Join Sure-Dry to deliver exceptional customer experiences.

Qualifications

• Associate’s or bachelor’s degree preferred.
• At least two years of sales and/or sales-management experience.
• Combination of education and relevant experience showing a proven record of success.
• Knowledge of sales, marketing, and customer-service principles and practices.
• Construction industry knowledge is preferred.
• Strong leadership, coaching, and team-development skills.
• Excellent verbal, written, and presentation skills.
• Comfortable using computers and business software.
• Ability to understand, speak, read, and write in English.
• Valid driver’s license, safe driving record, and ability to drive for the company.

Responsibilities

• Lead and develop the team: cast vision, recruit, onboard, train, set expectations, remove barriers, manage performance, collaborate with HR, create growth opportunities.
• Coach and train for success: ensure Core Process and Playbook usage, lead onboarding trainings, coach technicians on sales and customer service, share learning opportunities.
• Drive revenue and performance: develop strategies to meet or exceed average dollar per stop goals, monitor performance, lead development conversations, track expenses and labor hours, analyze trends and training needs.
• Collaborate across departments: work with Production and Customer Care, align goals with other departments, communicate challenges and opportunities across teams.
• Deliver remarkable customer experiences: coach team to provide professional, responsive, solutions-focused service, resolve concerns, share customer-service learnings.

Skills

Leadership

Sales management

Communication

English proficiency

Education

Associate's or Bachelor's degree preferred

Job description

Sure-Dry LLC is seeking a motivated service manager to lead, coach, and develop our service team. You will provide direction, remove barriers, and ensure the team achieves goals while collaborating with Sales, Production, Customer Care, and HR to secure resources for success.

You will train for success, coach technicians to strengthen sales and customer-service skills, and drive revenue by meeting or exceeding per-stop goals. Join Sure-Dry to deliver exceptional customer experiences.