Service Team Coordinator - Telehealth Call Center (Remote)

Lensa; Largo (FL); Hybrid; USD 35,000 - 45,000; Full time

Job summary

Join a leading telehealth call center as a Service Team Coordinator, where you'll manage patient calls, ensure satisfaction, and collaborate with teams to provide exceptional customer service. This hybrid role requires strong communication and organizational skills, with a focus on serving seniors.

Qualifications

• At least 1 year of customer service experience required.
• 1 year of experience in a call center or healthcare setting preferred.

Responsibilities

• Manage inbound and outbound calls for patient scheduling.
• Document interactions accurately using web-based tools.
• Collaborate with team members across departments.

Skills

Communication

Organizational Skills

Customer Service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Web-based CRM Systems

Job description

Service Team Coordinator - Telehealth Call Center (Remote)

Apply now to join ChenMed as a Service Team Coordinator in our Telehealth Call Center. This role involves handling inbound and outbound customer service calls related to patient scheduling, inquiries, and sales, with a focus on providing excellent customer service to support better patient health. The position requires a hybrid work model, with some in-office presence when needed.

Essential Job Duties

1. Manage inbound and outbound calls for patient scheduling and inquiries.
2. Respond to patient questions following ChenMed’s care model.
3. Follow up to ensure patient satisfaction and escalate issues as needed.
4. Make timely decisions based on department standards and policies.
5. Document interactions accurately using web-based tools.
6. Build and maintain strong relationships with patients to promote loyalty.
7. Collaborate with team members across departments to deliver VIP customer service.
8. Perform additional duties as assigned by management.

Knowledge, Skills, and Abilities

• Strong business acumen and understanding of core functions.
• Excellent verbal communication and active listening skills.
• Organizational skills with the ability to multitask.
• Passion for serving others, especially seniors, with proactive solutions.
• Ability to operate in a demanding environment.
• Proficiency in Microsoft Office Suite and web-based CRM systems.
• Willingness to work overtime and travel up to 10% as needed.
• Fluency in English; bilingual skills (Spanish, Creole, Vietnamese) are a plus.

Education and Experience

• High school diploma or GED required.
• At least 1 year of customer service experience.
• 1 year of experience in a call center or healthcare setting is highly preferred.
• Experience with web-based CRM systems is a plus.