Patient Relations Specialist

ChenMed LLC; United States; On-site; USD 30,000 - 43,000; Full time

Job summary

ChenMed LLC in the United States seeks a Patient Relations Specialist to serve as a patient advocate, focusing on retention and loyalty through outbound service recovery. The role requires exceptional service acumen, patience, and empathy toward patients, caretakers, and teammates.

You will handle complaints, coordinate with departments, follow up on recoveries, and ensure privacy of patient information. Proficiency in MS Office and strong communication skills are essential, with 3–4 years of

Qualifications

• Bachelor’s degree preferred; additional experience may be considered in lieu of education.
• 3–4 years’ working experience in customer service and healthcare required or preferred.
• Strong communication skills and ability to interact professionally with patients and staff.
• Proficiency with MS Office applications and data reporting is expected.

Responsibilities

• Provides exceptional customer service to key internal and external stakeholders.
• Interacts with dissatisfied patients and tracks information in internal systems.
• Conducts outbound calls to resolve service issues and follows up on recoveries.
• Collaborates with departments to ensure complaints are fully resolved and data is accurate.

Skills

Customer service

Communication

Microsoft Office

Data accuracy

Attention to detail

Travel up to 10%

Professionalism

Empathy

Education

Bachelor’s degree preferred

Experience in healthcare/customer service

Tools

Excel

Word

PowerPoint

Outlook

Job description

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Patient Relations Specialist serves as a patient advocate, focusing extensively on patient retention and loyalty through outbound service recovery efforts. Individuals in this role are expected to demonstrate exceptional service acumen, patience, and empathy on behalf of our patients, their caretakers, and fellow team members. Incumbents may also process medical records for insurance/legal grievances.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES

Provides exceptional customer service to key internal and external stakeholders Interacts directly with dissatisfied patients and records/tracks information via internal systems. Conducts outbound calls to patients with any complaints to resolve service issues. Collaborates effectively with other departments to ensure that all complaints and/or grievances are fully resolved. Follows up with patients to ensure successful recovery. Maintains the confidentiality of prospective patients’ personal information. Resolves patient benefit issues within standards SLAs. Conducts accurate correspondence (phone calls, emails, and letters). Processes subpoenas and court orders as needed for legal department. Other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES

Must be able to effectively communicate with all levels of the organization Computer Skills: word processing, typing, email and general computer skills; knowledge of Microsoft Office Suite Knowledge of company products, services, standards, policies, and procedures Ability to communicate with employees, patients, and other individuals in a professional and courteous manner Ability to pay close attention to detail and to ensure accuracy of reports and data Ability to organize and prioritize according to importance Proficient skill in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook; competent in other systems required for the position Ability and willingness to travel locally, regionally and/or nationally up to 10% of the time Spoken and written fluency in English; other languages a plus

EDUCATION AND EXPERIENCE CRITERIA

Bachelor’s degree in related field preferred; additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis Minimum of three (3) to four (4) years’ working experience in similar area (i.e. customer service and healthcare) Bachelor’s degree in related field preferred

PAY RANGE

$22.0 - $31.42 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Who We Are

ChenMed is a family-owned, family-oriented organization committed to bringing superior health care to moderate-to-low-income seniors. Our vision To positively change American healthcare through primary care innovation for the neediest populations. Our mission To provide a convenient, patient-centered environment that fosters enduring relationships between doctors, staff and patients and delivers superior outcomes and a compassionate experience. We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value through scalable innovation, resourcefulness andaccountability. Our patient promise You are the reason we are here. Your coordinated healthcare and well-being is our focus. Like a member of our family, we will take care of you in good times and in times of need.