Medication Adherence Technician (REMOTE)

ChenMed LLC; Town of Florida (NY); Hybrid; USD 20,000 - 28,000; Part time

Job summary

ChenMed LLC is seeking a healthcare customer support specialist focused on medication adherence. The role involves outbound calls to patients and professionals, resolving barriers to ensure timely prescriptions, and coordinating with pharmacies and insurers to process refills and 90-day supplies.

Ideal candidates have strong communication skills, knowledge of adherence workflows, and the ability to multitask in a fast-paced healthcare environment.

Qualifications

• High School Diploma or equivalent required; education may be substituted year-for-year with related experience.
• Certification as Pharmacy Technician or Medication Assistant with at least 6 months of related work experience.
• Alternative: 2+ years in a medication dispensing/pharmacy setting or call center.

Responsibilities

• Make outbound calls to patients and healthcare professionals regarding medications and adherence.
• Remove barriers to ensure prescriptions are provided to patients.
• Coordinate processing of prescriptions with pharmacies and insurers; handle refills and 90-day supplies.

Skills

Adherence practices

Interpersonal skills

Phone communications

Microsoft Office

Education

High School Diploma or equivalent

Pharmacy Technician Certification

2 years in pharmacy/call center

Tools

MS Office

Pharmacy software

Job description

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Makes outbound calls to patients and healthcare professionals regarding patient medications, adherence, and barrier removal. Works diligently to remove barriers to ensure prescription regimens are provided to patients. This may involve analysis, research, and problem-solving to obtain resolution. Interacts with healthcare professionals of all levels involving patient medications. Calls the pharmacy or provider to assist patient with medication refills, medication synchronization, or 90-day supply requests. Captures and supports medication adherence patient prescription requests/needs. Facilitates and/or coordinates the process whereby prescriptions are sent into the pharmacy pharmacy for patients, processed appropriately, adjudicated to third party insurance, error resolution completed, packaged and prepared for dispensing to the patient. Follows established medication adherence workflows, including but not limited to: following up with patients requesting enrollment and patients currently enrolled to initiate or continue delivery of medication regimens. Ensures assigned prescription processing tasks are accurate and reviewed by supervising personnel as required before dispensing to patients. Motivated to meet set targets as established by leadership. Completes minimum daily goals for outreach (telephonic, email, mail) to patients and clinicians for Medication Adherence measures. Provides feedback and/or solutions on how to improve the medication adherence patient/client experience. Assists with training programs for clinical personnel involved in Part D HEDIS measures in the centers of ChenMed/JenCare/Dedicated. Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

Foundational knowledge and understanding of standard medication adherence practices, protocols, techniques, functions and processes Excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills Excellent written, verbal, listening and interpersonal communication skills Good organizing and prioritizing skills Strong time-management skills and keen eye to detail Must possess a customer service mindset with the ability to remain patient, calm and empathetic is challenging situations Ability to actively listen and understand patient questions and provide accurate answers or solutions. Ability to make sound decisions and conduct follow ups for problematic situations that may arise during the established process Ability to practice discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company Ability to interact with all levels of internal and external parties, to convey information correctly and always represent ChenMed and its entities in the most favorable manner Capable of multi-tasking in a fast-paced, ever-changing healthcare environment Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software Ability and willingness to travel locally, regionally, divisionally or domestically up to 10% of the time Spoken and written fluency in English

EDUCATION AND EXPERIENCE CRITERIA:

High School Diploma or equivalent required OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis Must meet at least one of the following requirements: Certification as a Pharmacy Technician or Medication Assistant with a minimum 6 months of related work experience OR A minimum of 2 years of work experience in a medication dispensing/pharmacy setting or call center

PAY RANGE:

$14.3 - $20.42 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Contingent Worker please see job aid HERE to apply

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Who We Are ChenMed is a family-owned, family-oriented organization committed to bringing superior health care to moderate-to-low-income seniors. Our vision To positively change American healthcare through primary care innovation for the neediest populations. Our mission To provide a convenient, patient-centered environment that fosters enduring relationships between doctors, staff and patients and delivers superior outcomes and a compassionate experience. We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value through scalable innovation, resourcefulness andaccountability. Our patient promise You are the reason we are here. Your coordinated healthcare and well-being is our focus. Like a member of our family, we will take care of you in good times and in times of need.