Service Talent Manager

abbott; Illinois; Remote; USD 99,000 - 199,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

Retirement plan

Education benefits

Global opportunities

Job summary

Abbott is seeking a Service Talent Manager to lead global talent strategy, leadership development, and capability initiatives for the Service organization. This role partners with Service leaders to build a high‑performing workforce that drives service excellence and customer experiences.

The role requires strong experience in leadership development, learning design, and stakeholder management, with a focus on scaling programs globally and driving organizational growth.

Qualifications

• Bachelor's degree required in HR/OD or related field.
• 7–10+ years in talent development, OD, training, service ops, or leadership development.
• 3–5 years of people leadership/management experience.
• Experience supporting global or multi‑region organizations.
• Ability to influence senior leaders and drive organizational change.

Responsibilities

• Develop global talent and leadership strategy aligned with business objectives.
• Design and implement leadership development programs and onboarding.
• Lead learning programs for onboarding, capability, and change leadership.
• Measure program effectiveness using learning metrics and business outcomes.
• Collaborate with stakeholders to align talent initiatives with priorities.

Skills

Leadership development

Coaching

Facilitation

Learning strategy

LMS experience

Stakeholder management

Project leadership

Data analysis

Change management

Education

Bachelor's degree in HR / Organizational Development

Tools

LMS

Job description

JOB DESCRIPTION:

Service Talent Manager

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We’re empowering smarter medical and economic decision‑making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

We have an opportunity for the role ofService Talent Managerwithin our Core Diagnostics Division.

Location:

Remote

The Service Talent Manager will lead the strategy and execution of global talent, leadership, and capability development initiatives for the Service organization. This role partners closely with Service leaders to build a high‑performing workforce through leadership development, technical capability programs, succession planning, and learning strategies that drive employee growth, service excellence, and exceptional customer experiences. The Service Talent Manager serves as a key advisor to leadership while shaping talent programs that support organizational effectiveness and business growth.

What You’ll Work On

Talent & Leadership Strategy

• Develop and execute a global Service Talent strategy aligned with business objectives.
• Partner with Service leadership to identify talent priorities, capability gaps, and workforce development needs.
• Build leadership development frameworks that support frontline leaders, managers, and high‑potential talent.
• Drive succession planning and leadership pipeline initiatives.
• Serve as a trusted advisor on talent development, employee growth, and organizational effectiveness.

Leadership Development

• Design and implement leadership development programs for new, emerging, and experienced leaders.
• Lead manager onboarding, leadership boot camps, coaching programs, and workshops.
• Develop scalable learning solutions focused on coaching, communication, employee engagement, performance management, and change leadership.
• Facilitate leadership and executive development sessions while driving continuous improvement.

Learning & Capability Development

• Direct global learning programs supporting onboarding, service excellence, technical capability, systems adoption, and professional development.
• Ensure learning solutions leverage adult learning principles and modern instructional design practices.
• Oversee development of e‑learning, virtual training, workshops, simulations, and performance support tools.
• Evaluate and implement innovative learning technologies to strengthen workforce capability.

Performance & Organizational Capability

• Partner with leaders to assess and address skill gaps through targeted development initiatives.
• Establish competency models and assessment processes for service roles.
• Measure program effectiveness using learning metrics, performance indicators, and business outcomes.
• Promote a culture of coaching, accountability, continuous learning, and continuous improvement.

Program & Project Management

• Lead global talent and learning initiatives from strategy through implementation and evaluation.
• Manage project plans, budgets, resources, and stakeholder communications.
• Ensure consistent deployment of talent programs across regions and business units.
• Support organizational change initiatives through workforce readiness and training strategies.

Stakeholder Management

• Collaborate with Service Leadership and key stakeholders to align talent initiatives with strategic priorities.
• Present talent insights, workforce trends, and program outcomes to leadership teams.
• Influence decisions related to workforce development, succession planning, and organizational capability building.
• Build strong partnerships across global and regional teams to drive scalable solutions.

Vendor Management

• Manage relationships with external training providers, consultants, coaches, and learning partners.
• Evaluate, select, and onboard vendors that support leadership development and workforce capability initiatives.
• Monitor vendor performance against quality, budget, timeline, and business objectives.
• Ensure vendor‑delivered solutions align with organizational learning strategies and service excellence goals.

Required Competencies

• Leadership development and coaching expertise.
• Strong facilitation and presentation skills.
• Learning strategy and instructional design knowledge.
• Workforce planning and succession planning experience.
• Data analysis and learning measurement expertise.
• Knowledge of change management methodologies (Prosci, ACMP, or equivalent).
• Learning Management System (LMS) experience.
• Excellent communication, stakeholder management, and project leadership skills.
• Ability to manage multiple initiatives in a fast‑paced, global environment.

Required Qualifications

• Bachelor's degree in human resources, Organizational Development, Business Administration, Training & Development, Education, or a related field.
• 7 to 10+ years of experience in talent development, organizational development, training, service operations, or leadership development.
• Minimum 3 to 5 years of people leadership or management experience.
• Demonstrated success leading talent development, learning, or organizational effectiveness initiatives.
• Experience supporting global or multi‑region organizations.
• Proven ability to influence senior leaders and drive organizational change.

The base pay for this position is

$99,300.00 – $198,700.00

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Support & Administration

DIVISION:

CRLB Core Lab

LOCATION:

United States of America : Remote

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdfEEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf