Service Systems Coordinator

trane technologies; Metairie (LA); On-site; USD 75,426,000 - 105,979,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid time off

Tuition assistance

Job summary

Trane Technologies in Metairie, LA, is seeking a Service Systems Coordinator to support job transitions, manage documentation, and ensure work packages are completed accurately. You will collaborate with Account Managers, Sales Administrators, and corporate teams to ensure timely progression of each job.

The role emphasizes coordination, validation, and proper file handling, with exposure to legal and credit processes.

Qualifications

• One-year certificate from college or technical school, or 3+ years of related experience.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Strong organizational and communication skills, with a proactive approach and willingness to work independently as well as part of a team.
• Proven experience prioritizing tasks and managing multiple responsibilities in a fast-paced environment.
• Experience working with cross-functional teams and business systems preferred.
• Familiarity with Salesforce, job coordination processes, and document management preferred.
• Flexibility to work overtime as required.

Responsibilities

• Confirm required documents based on the bid and TIP.
• Process order acknowledgements and credit approvals.
• Upload required files, including credit approvals, order acknowledgements, and legal documents.
• Transition jobs based on validation requests sent by Account Managers through Worksite.
• Validate requests to transition work packages from Sales Administrators or Account Managers.
• Track job progress, including work packages returned to Account Managers or Sales Administrators for incorrect information.
• Submit contract management requests to the Legal Department.
• Submit credit line requests to MDM.
• Review terms with the Legal Department and coordinate bond orders as needed.
• Set up locations in Salesforce and attach locations to accounts.
• Update account names as needed and verify duplicate locations are not being created.

Skills

Organizational skills

Communication skills

Task prioritization

Cross-functional collaboration

Overtime flexibility

Education

One-year certificate or 3+ years of related experience

Tools

Salesforce

Document management

Business systems

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies (https://www.tranetechnologies.com/) , and through our businesses including Trane (http://www.trane.com/index.html) and Thermo King (http://www.thermoking.com/na/en.html) , sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits (http://careers.tranetechnologies.com/global/en/benefits) designed for you to Thrive at work and at home.

We boldly go.

Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

Trane has an exciting opportunity to join our organization as a Service Systems Coordinator. As a Service Systems Coordinator, under limited supervision, you are responsible for supporting job transitions, coordinating required documentation, and ensuring work packages are properly validated and processed through completion. This includes managing order acknowledgements, credit approvals, required file uploads, coordination with corporate teams, and Salesforce location management. This position is required to work closely with Account Managers, Sales Administrators, and corporate departments to ensure the timely and accurate progression of each job.

What you will do:

• Confirm required documents based on the bid and TIP.
• Process order acknowledgements and credit approvals.
• Upload required files, including credit approvals, order acknowledgements, and legal documents.
• Transition jobs based on validation requests sent by Account Managers through Worksite.
• Validate requests to transition work packages from Sales Administrators or Account Managers.
• Track job progress, including work packages returned to Account Managers or Sales Administrators for incorrect information.
• Submit contract management requests to the Legal Department.
• Submit credit line requests to MDM.
• Review terms with the Legal Department and coordinate bond orders as needed.
• Set up locations in Salesforce and attach locations to accounts.
• Update account names as needed and verify duplicate locations are not being created.

What you will bring:

• One-year certificate from college or technical school; or three (3) plus years of related experience and/or training; or equivalent combination of education and experience.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Strong organizational and communication skills, with a proactive approach and willingness to work independently as well as part of a team.
• Proven experience prioritizing tasks and managing multiple responsibilities in a fast-paced environment.
• Experience working with cross-functional teams and business systems preferred.
• Familiarity with Salesforce, job coordination processes, and document management preferred.
• Flexibility to work overtime as required.

Annual Base Salary Range or Hourly Base Pay Range:

$54,751.66 - $76,929.99

Compensation Type:

Exception Hourly

Incentive Eligible:

No

Sales Commission Eligible:

No

Disclaimer : We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.