Service Support Specialist, Building Automation

Dac Inc; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the service industry is seeking a Service Support Specialist to provide exceptional customer service and remote technical support. The ideal candidate will have a high school diploma and 3 years of relevant experience. Responsibilities include responding to service calls, completing accurate reports, troubleshooting equipment issues, and collaborating with team members to enhance service operations.

Qualifications

• 3 years of previous relevant experience required.
• Experience in construction environment preferred.
• Understanding of basic programming structures is a plus.

Responsibilities

• Responds to customer service calls and emails promptly.
• Completes service reports for accurate invoicing.
• Provides remote technical support for troubleshooting.

Skills

Troubleshooting skills

Customer focus

Communication skills

Problem-solving

Networking knowledge

Education

High School Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

Description

Service Support Specialist Position Responsibilities

• Responds to various customer service calls and emails on a timely basis.
• Completes accurate and detailed service reports for customers and DAC promptly, allowing for precise invoicing and job cost tracking.
• Provide remote technical support to the end user and team members to assist in troubleshooting installed BAS and security systems.
• Identifies and resolves problems for most types of service calls or quickly escalates the call to the next tier.
• Uses well-developed troubleshooting skills to isolate and repair problems in malfunctioning equipment or software.
• Communicates with and works with the other members of the team consistently to improve the overall operations of the Service Department and company.

Requirements

Service Support Specialist Qualifications

• High School Diploma Required
• Minimum of 3 years of previous, relevant experience
• Experience in the construction environment preferred
• Competent with using and troubleshooting Microsoft Windows and Microsoft Office software
• Strong knowledge of networking and the ability to troubleshoot network devices
• Familiarity with building automation systems and the basics of DDC systems and installations
• Strong verbal and written communication skills
• Ability to problem solve independently, escalating appropriately to ensure timely resolution of issues
• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
• Understanding of basic programming structures and syntax (any language) is preferred