Field Service Technician

Ziegler Cat; Brainerd (MN); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Health Insurance and Vision

Dental Insurance

PTO 15 days

9 holidays

401(k) with match

HSA with company contribution

Disability Insurance

Education assistance

Safety gear provided

Parental Leave

Fitness discount

Job summary

Ziegler CAT is seeking a full-time, experienced Field Service Technician to service heavy diesel truck, construction, power generation and agricultural equipment. You will diagnose and repair complex systems, respond to customer needs, and maintain a professional service vehicle and workspace.

The role requires a 2-year technical degree or equivalent experience, 5+ years in diesel repair, and the ability to work independently with strong troubleshooting skills.

Qualifications

• 2-year technical degree or high school diploma and several years of comparable mechanic experience.
• 5+ years of relevant diesel equipment repair experience, preferably with field experience.
• Knowledge of hydraulics, transmissions, undercarriage, track systems, electrical and fuel systems; CAT equipment experience is a plus.

Responsibilities

• Diagnoses and repairs Caterpillar equipment including heavy construction equipment and power generation in the area.
• Responds to customer needs promptly; company truck provided.
• Maintains safety procedures and a clean, professional service vehicle and work area.
• Maintains paperwork and communicates job status to supervisor; ensures timely billing and closeouts.
• Willing to respond to after-hour emergency calls and identify parts needs for inventory.

Skills

Troubleshooting

Diagnostics

Read schematics

Customer service

Safety awareness

Education

2-year technical degree

High school diploma

Tools

Own tool set

Job description

Ziegler CAT has an opening for a full-time, experienced Field Service Technician to work on heavy diesel truck, construction, power generation and agricultural equipment. We are looking for a dedicated employee with excellent troubleshooting and diagnostic skills to help deliver top notch service as a mechanic to our rapidly growing customer base.

Our company

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy – if the customer is successful – then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training.

Benefits

The pay range for this position is $38.00 to $51.00. Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location.

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance
• Safety Boot Reimbursement, PPE & Uniforms provided
• Tool Insurance

Responsibilities

• Diagnoses and repairs Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment, power generation, as well as agricultural equipment including tractors, combines, balers, sprayers, tillage equipment, and planters in the area
• Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed; a company truck is provided
• Using a high degree of independent judgment, assumes responsibility for the safe maintenance and repair of a variety of complex equipment and tools, which involve mechanical, hydraulic, gas, diesel, and electrical systems at branch or customer locations
• Maintains a clean and safe work area, adheres to all safety procedures; maintains a service vehicle in a clean and professional manner, and ensures the vehicle is always properly maintained
• Positively interacts with manager and team members to satisfy customer needs
• Provides assistance to all other levels of technicians as needed in regard to troubleshooting repairs
• Communicates job status with supervisor and communicates job is completed to receive the subsequent assignment
• Maintains paperwork documentation of work performed (work orders) in a complete and timely manner on a daily/job basis
• Documents labor, addition of segments, assuring that work order can be closed and billed as communicated with the customer
• Willing to respond to after hour emergency calls as directed by supervisor
• Identifies and communicates the need for parts for inventory
• Performs other duties as assigned/required

Qualifications

• 2-year technical degree or high school diploma and several years of comparable mechanic experience
• 5+ years of relevant diesel equipment repair experience, preferably some field experience
• Knowledge of hydraulics, transmissions, undercarriage, track systems, components, electrical, and fuel systems; Previous experience with CAT equipment; Challenger tractors, combines or hay equipment; AGCO RoGators, TerraGators, and SpraCoupes; Sunflower tillage equipment; or White Planters a plus but not required
• Possesses the ability to diagnose all equipment without supervision; is also able to read, follow, understand, and communicate schematics

Personal characteristics

• Desire to provide outstanding, professional customer service, strong attention to detail, excellent problem solver, committed, and possesses written and verbal communication skills
• Ability to maintain safe and clean work environment
• Willing and able to respond to after-hour emergency calls as directed by supervisor
• Basic computer skills
• Own mechanic tool set
• Must have and maintain a clean driving record
• Class A CDL or willingness to obtain one within a defined period of time
• Able to operate equipment safely

Minimum Physical Requirements

• Push/pull up to 50 lbs
• Lift/carry up to 60 lbs
• Lift bulky objects
• Standing, walking, using hands, talking, hearing, neck rotation, trunk rotation, stair climbing, ladder climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, supine overhead reaching, crawling, bin lift, high steps, fingering/grasping – able to use bolt box
• Working Conditions may be indoor and/or outdoor
• Noise level may be loud at times

Working Conditions

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

Equal Opportunity

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

What We Can Offer You

• Competitive pay
• Health, dental/orthodontia, vision & life insurances
• Paid time off (PTO) – 15 days to start
• 9 Paid holidays
• 401(k) contributions & match
• HSA, Ziegler contributes up to $1000 tax-free annually
• STD & LTD Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Ongoing training
• Education assistance
• Advancement opportunities
• Safe, clean, and friendly work environment
• Military Friendly – Ziegler employs a wide variety of former U.S. Armed Services personnel. We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members.

Build Your Career at Ziegler

Ziegler sells and services CAT construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way - the right way - and then we take it one step further. If you’re a talented, hard-working and down-to-earth person, you’ll fit in perfectly here.