Service Support Specialist

Siemens Energy; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

Siemens Energy is seeking a Service Support Specialist in Selma, NC, to coordinate equipment handling, inspections, storage, and readiness for service or shipment. You will work with Service Operations, Field Service, Engineering, Quality, and Logistics to ensure timely, accurate service readiness.

The role requires a high school diploma or equivalent, with a technical degree preferred, and at least 2 years in electrical equipment support operations.

Qualifications

• High school diploma or equivalent required.
• Technical diploma or associate degree in electrical technology or related field preferred.
• Minimum of 2 years of experience in electrical equipment service operations.
• Familiarity with ERP systems (SAP or similar).
• Strong organizational and communication skills.

Responsibilities

• Coordinate equipment receipt, inspection, storage, staging, and preparation for service or shipment.
• Coordinate spare parts, tools, materials, and service documentation for scheduled activities.
• Maintain organized storage and staging areas and coordinate with Warehouse and Logistics for efficient service execution.
• Assist technicians with disassembly, repair preparation, post-repair inspection, and final staging.
• Monitor equipment status, material requirements, and schedule risks; communicate them to the team.

Job description

Siemens Energy and Siemens Gamesa are becoming Omterra. "We energize society" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

As a Service Support Specialist at our Selma facility, you will play an important role in supporting service operations for transformers, gas-insulated switchgear (GIS) breakers, air-insulated switchgear (AIS) breakers, and spare parts. Your day will involve coordinating equipment receipt, inspection, storage, staging, and preparation for service, repair, modification, or shipment. Working closely with Service Operations, Field Service, Engineering, Quality, Logistics, and Warehouse teams, you will help ensure equipment, materials, and documentation are ready when needed. Through your attention to detail and proactive communication, you will help improve operational efficiency, strengthen service readiness, and minimize delays.

How You’ll Make an Impact

Support transformer, GIS breaker, and AIS breaker service activities by coordinating equipment handling, staging, repair preparation, modification support, and readiness for shipment or field service.

Perform visual inspections and equipment-readiness checks within your training and authorization, documenting damage, missing components, and other discrepancies and escalating concerns to the appropriate technical, engineering, or quality teams.

Coordinate spare parts, tools, materials, and service documentation to ensure they are correctly identified, available, and staged for scheduled service activities.

Maintain organized storage and staging areas and coordinate equipment and material movement with Warehouse and Logistics teams to support efficient service execution.

Assist technical personnel with equipment disassembly, repair preparation, post-repair inspection, and final staging, consistent with established procedures and assigned responsibilities.

Maintain visibility of equipment status, material requirements, and outstanding issues; communicate potential schedule risks and support consistent service-readiness and quality standards.

What You Bring

High school diploma or equivalent required; technical diploma or associate degree in electrical technology, electromechanical technology, industrial maintenance, or a related field preferred.

Minimum of 2 years of experience supporting electrical equipment, transformers, GIS/AIS breakers, high-voltage equipment, equipment repair, inspection, material coordination, or related industrial service operations.

Familiarity with SAP or a similar enterprise resource planning (ERP) system, along with inventory management, production or service orders, and service documentation.

Experience with equipment inspections, quality processes, discrepancy reporting, and equipment-readiness procedures.

Strong organizational, communication, and problem-solving skills, with the ability to coordinate across multiple teams and prioritize competing operational needs.

• Experience operating forklifts or working with cranes, rigging, and other material-handling equipment is preferred, where applicable.
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

Grid Technologies

Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high-voltage switchgear and transformers, and digital grid technology.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With approximately 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one-sixth of the world's electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Career growth and development opportunities in a supportive work culture

Company-paid health and wellness benefits

EqualEmployment Opportunity Statement
Siemens Energy and Siemens Gamesa Renewable Energy is an Equal Opportunity and Aff…