Service Support Representative II

Altec Industries, Inc; Saint Joseph (MO); On-site; USD 42,000 - 58,000; Full time

Job summary

Altec Industries, Inc. is seeking a Customer Support professional for the Service Support area, covering Administrative, Inventory, Parts, and Estimating functions. The candidate responds to inquiries and resolves issues, coordinating with Team Lead and internal teams to meet customer needs.

Preferred candidates live in St. Joseph, MO or Birmingham, AL, with strong MS Word/Excel skills and a track record of high-volume customer support. Travel up to 25% may be required.

Qualifications

• High School Diploma or GED required and
• Three years of experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
• Bachelor’s Degree and
• One year's experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
• Experience in an Administrative Support role in Service preferred
• Must have demonstrated experience of providing high volume levels of customer support

Responsibilities

• Creates accurate and timely repair orders.
• Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment.
• Performs specific customer requirements for the opening and closing of Service Requests.
• Resolves problems with strong analytical and administrative abilities.
• Effectively represents Team Altec; Communicates any customer needs/requests within Service’s scope to the appropriate Altec entity or External customer.

Skills

Strong computer skills

Problem solving

Attention to detail

Team player

Multitasking

Fast-paced environment

Education

High School Diploma or GED

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Why Join Altec?

The Altec Service Grouphas service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. This critical position is responsible for providing excellent customer support and satisfaction within the Service Support areas: Administrative, Inventory, Parts, and Estimating. Responds to customer inquiries and resolves customer issues. Provides updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction.

The preferred hire will live in St. Joseph, MO or Birmingham, AL.

Responsibilities that Represent the Position

Major Responsibilities

• Creates accurate and timely repair orders.
• Confers with customers, supervisors, and vendors to address questions, problems, or requests for service or equipment.
• Performs specific customer requirements for the opening and closing of Service Requests.
• Resolves problems with strong analytical and administrative abilities.
• Effectively represents Team Altec; Communicates any customer needs/requests within Service’s scope to the appropriate Altec entity or External customer.

Education, Experience, and Skills Required

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

• High School Diploma or GED required and
• Three years of experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function

Or

• Bachelor’s Degree and
• One years’ experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or in a similar job function
• Experience in an Administrative Support role in Service preferred
• Must have demonstrated experience of providing high volume levels of customer support
• Strong Computer Skills, especially in Microsoft Word and Microsoft Excel
• Demonstrated Problem Solving Skills
• Strong attention to detail
• Solid team player with a collaborative nature
• Ability to multitask and handle multiple transactions
• Ability to work effectively in a fast-paced environment

Other Position Specifications

• Demonstrated record of responsibility
• Extremely detail oriented
• Customer Service Oriented
• Motivated, goal oriented and persistent
• Maintain Company confidentiality
• Must handle stress and deadlines well
• Participate in Continuous Improvement Initiatives
• Travel 0-25%

In addition, experience in an Administrative Support role is preferred.

Altec’s Values(alphabetical): Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect anddignity.