Service/Support Manager

Interstate Business Systems, Inc.; St. Louis (MO); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Benefits

Tuition Reimbursement

Profit Sharing Program

Competitive Pay

Job summary

Interstate Business Systems, Inc. is seeking a motivated Service/Support Manager in St. Louis, MO. This role requires a self-starter with management experience in POS or retail, offering competitive pay between $45,000 to $55,000 and a profit-sharing program.

The ideal candidate will have excellent communication skills, technical knowledge, and the ability to lead a team effectively. Benefits include health insurance and tuition reimbursement.

Qualifications

• Minimum of three years management experience in POS, retail, or hospitality.
• Must be knowledgeable in Windows, databases, email, and Internet skills.
• Ability to lift and carry equipment weighing 45 lbs.

Responsibilities

• Assign daily service calls, installations, and repairs to technicians.
• Conduct daily board call to review and assign tasks.
• Set goals for the Service Department.

Skills

Knowledge of Windows operating systems

Database programs

Excellent listening skills

Strong communication skills

Problem-solving skills

Team leadership

Education

Associate's or Bachelor's degree in computers or business management

Tools

Excel

Word

CRM program Tigerpaw

Job description

Interstate Business Systems has been in the Point of Sale information business since 1990. We work with some of the most recognized merchants in St. Louis. Our Mission is to help our customers be successful through deploying the latest POS technology. We help our customers manage and run their businesses. We do this by using technology tools that allow us to efficiently supply these resources:

• Vigilix Remote Support Software
• Images Server
• IPad POS systems
• System Redundancy
• Virtual Server

Job Description

Do you like working with new technology and working closely with merchant clients to have a positive impact on their business? Do you see new and changing technology as an opportunity? Do you like the ability to run, manage and be responsible for the outcome of the support department and to participate in profit sharing based on those results? If you said yes to opportunity, then read on. If you like a fast pace technical manager position with competitive pay and a profit sharing program you found the right company.

The Position: We are looking for a Service/Support Manager who is a self-starter, a team leader and understands the importance of details with a technical background. The position pays between $45,000 to $55,000 depending upon applicant’s educational and work experience. In addition, there is a profit sharing program based on department goals and performance.

Qualifications

Prefer associate’s or bachelor’s degree in computers or business management. Requires a minimum of three years of management experience working in POS, retail or hospitality industry. Must be knowledgeable in the following areas: Windows operating systems, database programs, e-mail, Internet skills, Excel and Word. Must have excellent listening and telephone skills, strong oral and written communication skills, and the ability to think spontaneously. Must be employee and client focused. Service Manager should be goal oriented, persuasive, and able to work well as a team leader. A professional appearance, the ability to communicate well with people, and problem‑solving skills are highly valued. The ability to lift and carry equipment weighing 45 Lb. is required.

Service Manager’s Responsibilities

• Assign daily service calls, installations, shop repairs and tasks to technicians.
• Service orders are completed or scheduled for a future time on a daily basis.
• Plan the days’ work before techs arrive at 8:00 am (manager’s day begins at 7:30 am).
• Conduct daily board call at 8:00 am to review previous day’s work and assign new tasks.
• Set weekly, monthly and annual goals for the Service Department.
• Maintain IBS Service Labor Cost.
• Add six new Maintenance Agreements per month.
• Keep Service staff current on changes to the industry.
• Ensure the service department is clean, organized and parts are in stock.
• Spot‑check technicians’ service and paperwork to ensure work is professional.
• Be responsible for the overall image and productivity of the service/support department.
• Attend weekly manager meetings.
• Learn and master the CRM program Tigerpaw.
• Participate in quarterly self‑improvement and educational programs.
• Ensure IBS equipment and vehicles are maintained.
• Other responsibilities and tasks as assigned.

Benefits

• Have your work make a difference!
• Competitive Pay
• Profit Sharing Program
• Health Benefits
• Tuition Reimbursement
• Meaningful work that will keep your skills sharp