SERVICE SUPPORT AGENT / VALET

The H+H Group; Omaha (NE); Presencial; USD 19.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Maternity Leave

Life Insurance ($15k)

Employee Assistance

Descripción de la vacante

The H+H Group is seeking a Service Support Agent (Valet) to assist the Service Team at ONYX Automotive. You will welcome guests, manage the service drive, and support vehicle movement with a strong emphasis on safety and exceptional customer service.

This position pays $17/hour and offers schedule options including weekday shifts and Saturdays. The role promotes teamwork, on‑the‑job training, and a culture dedicated to best‑in‑class guest experiences at our Omaha‑area location.

Formación

• Provide excellent customer service by greeting guests entering the service drive.
• Move vehicles safely and coordinate drive area as needed.
• Assist in maintaining loaner fleet including cleaning and staging vehicles.
• Operate a variety of vehicles (auto, electric, hybrid, manual) safely.

Responsabilidades

• Prepare the Service Drive for guest arrival each day.
• Assist in maintaining the Loaner Rental Fleet, including cleaning and decals.
• Greet Service Guests and locate their appointment packet.
• Perform a glove-inspection on vehicles checked in.

Conocimientos

Customer service

Guest greeting

Positive attitude

Safety awareness

Descripción del empleo

Do you enjoy driving? Do you love cars? Get PAID to DRIVE! We are looking for a Valet where you will work as Service Support Agent to assist our Service Team at our ONYX Automotive location! In this role you will be providing top-notch Customer Service by greeting all Guests who enter the Service Drive. (Pay $17/hour)

• Prepare the Service Drive for Guest arrival each day – moving or coordinating the moving of any vehicles left in the Service Drive from the previous day’s business.
• Assist in maintaining the Loaner Rental Fleet as assigned, to include but not limited to cleaning vehicles, applying/removing decals, moving and staging vehicles.
• Greet Service Guests arriving at the Dealership. Locate Guest’s name on the Appointment Log and locate the Appointment Packet associated with that specific Guest.
• Perform a groove glove inspection of every vehicle that gets checked in.
• Pay $17/hour.
• Schedule: Monday-Friday 7am-4pm and/or 9am-6pm with one week day off. Saturdays 8am-1pm.

Qualifications – What You Need to be Successful:

• Operate a motor vehicle cautiously and safely when moving in all directions (driving forward, backing up, and turning).
• High energy partnered with a positive attitude.
• Desire to grow, learn, and advance within the company.
• Perform bending, pushing, climbing, leaning, twisting, reaching, kneeling, crouching, and other maneuvers associated with the position.
• Ability to confidently operate automatic, electric, hybrid, and manual vehicles, is preferred.

About ONYX Automotive

• Best Places to Work in Omaha.
• BMW Center of Excellence Award Winner 2022, 2023, 2024 and 2025.
• MINI Bulldog Award Winner 2022, 2023, 2024 and 2025.
• A GREAT working environment, with the latest technology.
• Air-conditioned Service Shop.
• Built-in toolboxes for Technicians.
• On the job training in a supportive environment.

Our Mission: We make the lives of our Clients and Associates better by providing a Best-in-Class experience for all.

Our Core Values:

• Thinking Big and Acting Small
• Obsessing Over Customer Experience
• Striving to Be Better Today Than Yesterday
• Health Insurance
• Vision Insurance
• Long-Term Disability
• Life Insurance
• Critical Illness
• Flexible Spending Account
• 401k with Company Match

Company Provided Benefits:

• H+H Paid Maternity Leave
• H+H Paid Group Life Insurance ($15,000)
• Employee Assistance Program

Paid-Time Off (PTO):

• PTO accrual in first year
• 6 Paid Holidays, without a waiting period
• Bereavement Leave (paid)

Discounts:

• Vehicle Purchase
• Parts & Service
• Detailing
• H+H Shine Shop
• Appearance Shop

Leadership Development Program:

• Real Talk
• Dare
• Includes 1x1 Coaching
• Includes a Monthly Masterclass

Community - The H+H Group

H+H proudly supports the Omaha community through strong local partnerships and a commitment to giving back. Every car sale contributes to helping those in need, creating a shared sense of purpose for both our customers and team members.

See our community support: https://hh.group/community/

About the H+H Group - Who We Are:

We are a company that provides a Best-in-Class experience that includes, promotes and celebrates the diversity within our company and community.

Best-in-Class is our mission for ALL Customer and Associate experiences at H+H. We do this by utilizing our hospitality and leadership guiding principles to continually develop ourselves to perform at a high level. We are looking for new members to join our Best-in-Class Team!

H+H has been family-owned and operated since 1930, and has had the privilege to serve the Omaha communities. H+H offers career opportunities with the following brands – Chevrolet, KIA, BMW, MINI, Jaguar, Land Rover, Chrysler, Dodge, Jeep, and RAM.

A post-offer driving/criminal background check, as well as a drug screen, and lift/back test, will be required.

H&H Automotive LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, H&H Automotive LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

(Service, Car Service, Automotive Service, Auto Service, Service Support)