SERVICE SUPPORT

Reliable Medical; Brooklyn Park (MN); On-site; USD 35,000 - 45,000; Full time

Job summary

Reliable Medical in Brooklyn Park, MN, is seeking a Service Support professional to deliver exceptional customer service and manage essential paperwork. The role involves answering customer calls, scheduling repairs, and handling service orders.

Candidates should possess strong communication skills, 2+ years in customer service, and proficiency in office equipment. A detail-oriented approach and the ability to adapt to changing priorities are key for success in this environment. Join us in ensuring customer satisfaction through effective collaboration!

Qualifications

• Minimum of 2 years in a customer service or administrative role.
• Proficient with standard office equipment.
• Excellent verbal communication and friendly telephone manner.

Responsibilities

• Answer customer calls and schedule appointments.
• Manage customer flow and provide prompt service.
• Create and complete service orders.
• Handle pricing for repair orders and collect payments.
• Enter repair work orders into the system and maintain records.
• Organize equipment repairs and prepare necessary paperwork.

Skills

Customer service

Administrative skills

Communication skills

Organizational skills

Education

High School or equivalent

Tools

Computers

Printers

Copiers

Fax machines

Job description

Service Support - Brooklyn Park, MN

The Service Support role is responsible for delivering exceptional customer service and administrative support, managing customer interactions, coordinating service schedules, and handling essential paperwork for repairs and deliveries. This role requires strong communication skills, attention to detail, and proficiency with standard office equipment.

Essential Functions

• Answer incoming customer calls, schedule repair and delivery appointments, and coordinate technician availability to meet customer needs.
• Greet customers entering the store, manage customer flow, and provide prompt service. Supervise waiting customers to ensure a positive experience.
• Create and complete service orders, including prior authorizations and funding checks, and update customers on any out-of-pocket expenses.
• Receive and locate parts, handle pricing for repair orders, and collect customer payments as needed.
• Enter repair work orders into the computer system, maintain accurate records, and forward documents for customer file updates.
• Organize equipment repairs, request authorization numbers from manufacturers, and prepare necessary paperwork.
• Adhere to HIPAA, HQAA, and company compliance rules, ensuring all actions align with regulatory standards.
• Perform periodic inventory checks, diagnose equipment issues with customers via video or photos, and contact manufacturers for quotes.
• Perform other duties as assigned by Management.

Qualifications And Requirements

• High School or equivalent required.
• Minimum of 2 years in a customer service or administrative role.
• Proficient with office equipment, including computers, printers, copiers and fax machines.
• Strong organizational and administrative skills.
• Excellent verbal communication and a friendly, professional telephone manner.

Competencies

• Customer Focused: Ability to create positive interactions and ensure customer satisfaction.
• Problem Solving: Capable of assessing and troubleshooting equipment issues through remote assistance and coordination with manufacturers.
• Detail Oriented: Accurately process paperwork, handle sensitive information, and maintain thorough records.
• Team Collaboration: Ability to work effectively within a team, coordinating with technicians and other staff to fulfill customer needs.
• Adaptability: Flexible to manage multiple tasks and adjust to changing priorities.

Physical Requirements

• Work is performed in a temperature-controlled office environment.
• Frequent sitting and computer work, occasional lifting up to 20 pounds, and occasional movement to access all facility areas.
• Clear vision, hearing, and speech are necessary for phone interactions and computer support tasks.

Discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age (40 or older) or genetic information (including family medical history) is illegal and will not be tolerated. In addition, we will provide reasonable accommodations (changes to the way things are normally done at work) to applicants and employees who need them for medical or religious reasons, as required by law.