Service Supervisor - University Commons

American Campus Communities; Minneapolis (MN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading property management company seeks a Service Supervisor to oversee facilities maintenance at University Commons in Minneapolis. This role involves supervising a service team, managing vendor relationships, and ensuring high maintenance standards for resident satisfaction. Ideal candidates will bring experience in residential maintenance and commitment to safety and detail.

Benefits

Dental

Vision

401(k) with Employer Matching

Medical & Dependent Care FSA

Life Insurance

Sick Leave

Paid Time Off

Paid Pregnancy & Childbirth Leave

Paid Paternity Leave

Health Insurance

Health Savings Account (HSA) with Employer Matching

Short-Term & Long-Term Disability

Preferred Membership Pricing at Local & National Companies

CoreGiving Volunteer Days

Referral Program

Charity Matching Program

Qualifications

• Must have HVAC and CPO certifications if applicable.
• 2 years of proven experience in residential facilities maintenance is required.

Responsibilities

• Coordinate and supervise maintenance team and ensure timely completion of tasks.
• Perform work order processes and vendor coordination.
• Conduct inspections to meet maintenance standards.

Skills

Attention to detail

Safety and cleanliness

Vendor management

Education

HVAC certification

CPO certification

2 years experience in residential facilities maintenance

Job description

Service Supervisor - University Commons

Department: Property Maintenance

Employment Type: Full Time

Location: University Commons - Minneapolis, MN

Reporting To: Senior Service Manager

Description

At ACC, the Service Supervisor is critical to a property’s facilities maintenance operations, ensuring work order execution while helping supervise and train the service team. In this role, you’ll also help manage vendor relationships and maintain high standards for our residents to enjoy. The ideal candidate will have strong attention to detail and a commitment to safety and cleanliness. At ACC, there are always opportunities to gain new certifications, and grow in your facilities maintenance career – whether it is supporting nearby properties or on the job training.

• Coordinate, help supervise, and train maintenance team, ensuring timely completion of work orders and maintenance tasks; support operations in the absence of supervisor.
• Perform work order processes, including execution, system close-out, verification, and vendor coordination.
• Assist in and help lead property turn process and coordinate with vendors for efficient execution.
• § Assign and perform preventative maintenance work, contributing to the ongoing update of preventative maintenance plans.
• § Conduct inspections of public areas and resident apartments to ensure ACC’s facilities maintenance standards are met.
• Ensure the safe operation, compliance, preventative maintenance, and training for all facilities equipment and systems, adhering to health, safety, and OSHA regulations.
• § Communicate and assist with outside vendors, including escorting them on-site and helping managing vendor relationships; assist with contract management and vendor agreements.
• § Conduct inventory assessments to ensure necessary tools and supplies are available.
• Ensure property is utilizing national partnerships for vendor management to reduce expenses, and leverage market-wide vendor services for consistency and scalability with nearby properties.
• Maintain clean and orderly shop, storage, and back-of house environment, ensuring all tools and supplies are organized.
• Assist with coordinating with vendor services like snow removal, landscaping, etc.
• Help order maintenance supplies and equipment for property needs, within budget; assist with processing invoices in a timely manner.
• Maintain key control oversight, including key box access.
• Other duties as assigned by supervisor.

American Campus Culture Commitments

• Our people are devoted to a culture of inclusion, diversity, and equality in the workplace and our communities. We are committed to intentionally executing an evolving set of goals specific to inclusion, diversity, and accountability, driven by empathetic leadership and embraced by all.
• The core of American Campus culture involves everyone being fully invested in everything that we do down to picking up the smallest piece of trash. No matter their position or duration at any given property, everyone picks up trash because we take pride in our community.
• Serve as an American Campus representative and liaison in all interactions.
• Certain activities involved in this position may be photographed and/or video and audio recorded for quality control and/or training purposes. Compliance with the Photo, Video and Voice Recording Policy is a condition of employment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the minimum knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• HVAC certification preferred
• CPO certification preferred – if applicable
• 2 years’ proven experience in residential facilities maintenance

Benefits & Perks

• Benefits:
  • Dental
  • Vision
  • 401(k) with Employer Matching
  • Medical & Dependent Care Flexible Spending Accounts (FSA)
  • Life Insurance
  • Sick Leave
  • Paid Time Off
  • Paid Pregnancy & Childbirth Leave
  • Paid Paternity Leave
  • Health Insurance
  • Health Savings Account (HSA) with Employer Matching
  • Short-Term & Long-Term Disability
• Perks:
  • Preferred Membership Pricing at Local & National Companies
  • CoreGiving Volunteer Days
  • Referral Program
  • Charity Matching Program