Store Manager - Gaviidae Commons

Dunn Bros Coffee; Minneapolis (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead operations and enhance customer experiences. This role involves driving sales growth, managing costs, and fostering a motivated team environment. The ideal candidate will excel in coaching and developing staff while ensuring operational excellence. If you have a passion for customer service and a knack for leadership, this is an exciting opportunity to make a significant impact in a thriving store setting.

Qualifications

• Ability to perform all roles and responsibilities of store team members.
• Experience in driving sales and managing costs effectively.

Responsibilities

• Grow store revenue by creating memorable customer experiences.
• Monitor employee performance and maintain operational standards.

Skills

Customer Service

Sales Management

Team Leadership

Coaching and Training

Operational Excellence

Education

High School Diploma

Bachelor's Degree in Business Management

Job description

Store Manager Job Description

POSITION TITLE: Store Manager

REPORTS TO: General Manager

DEPARTMENT: Operations

STATUS: Non-Exempt

SUPERVISES: Roaster, TM, SS, ASM

POSITION: Grow store revenue and cash flow by creating a memorable experience for each and every customer. Make balanced decisions between driving sales and managing costs to achieve long-term growth. Serve as a role model and team leader.

PRIMARY AREAS OF ACCOUNTABILITY: Ability to perform all roles, duties, and responsibilities of Roaster, Team Members, Shift Supervisor, and Assistant Store Manager as provided in the job description. Help drive sales in our Catering through building contacts, creating SOP, and fostering relationships with existing customers.

PEOPLE:

• Demonstrates a calm demeanor during stressful situations or unusual events.
• Drives the implementation of company programs by developing action plans, directly motivating, and instructing the team to meet operational standards.
• Provides ongoing development, coaching, and training for all store employees.
• Recruits, interviews, and selects new Roasters, Team Members, and Shift Supervisors.
• Maintains an adequately staffed store with qualified employees.
• Monitors the performance of each employee and holds employees accountable for standards and expectations.
• Fosters relationships with existing customers.

SALES:

• Approximately 65% of scheduled hours should be be spent front of house, working side-by-side with the team, interacting with guests, evaluating skills, coaching, and leading for continuous improvement.
• Increase unit sales by delivering quality store operations and in-store and neighborhood sales-building activities.
• Analyze sales and labor results and use the information to produce plans for improvement.
• Drive to increase year-on-year sales growth through execution of Operational Excellence.
• Build catering contacts.

PROFIT:

• Meet budget target goals by increasing sales and controlling costs.
• Meet labor budgets by managing wages of new hires and existing employees and efficiently scheduling.
• Minimize cash over/short by observing cash handling policies, proper employee training, and following standard accounting/banking requirements.

ADMINISTRATION:

• Maintain records of employees, inventories, sales, and accounting.
• Approximately 35% of scheduled hours should be spent in training, planning, or administrative roles.
• Complete proper forms, payroll procedures, and reports.
• Create SOPs to support store initiatives.