Store Manager - Gaviidae Commons

Dunn Bros Coffee; Minneapolis (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their team and enhance customer experiences. This role involves driving sales growth, managing store operations, and fostering a positive work environment. The ideal candidate will demonstrate strong leadership skills, a commitment to customer service, and the ability to analyze performance metrics to implement effective strategies. Join a passionate team dedicated to creating memorable moments for every customer while achieving operational excellence and profitability. If you thrive in a fast-paced environment and are ready to make an impact, this opportunity is perfect for you.

Qualifications

• Proven experience in managing a retail store and leading a team.
• Strong ability to analyze sales data and implement improvement plans.

Responsibilities

• Drive sales growth through exceptional customer experiences and operational excellence.
• Recruit, train, and develop a high-performing team to meet operational standards.

Skills

Sales Management

Team Leadership

Customer Service

Coaching and Training

Operational Excellence

Education

High School Diploma

Bachelor's Degree (Preferred)

Job description

Store Manager Job Description

POSITION TITLE: Store Manager

REPORTS TO: General Manager

DEPARTMENT: Operations

STATUS: Non-Exempt

SUPERVISES: Roaster, TM, SS, ASM

POSITION: Grow store revenue and cash flow by creating a memorable experience for each and every customer. Make balanced decisions between driving sales and managing costs to achieve long-term growth. Serve as a role model and team leader.

PRIMARY AREAS OF ACCOUNTABILITY: Ability to perform all roles, duties, and responsibilities of Roaster, Team Members, Shift Supervisor, and Assistant Store Manager as provided in the job description. Help drive sales in our Catering through building contacts, creating SOP, and fostering relationships with existing customers.

PEOPLE:

• Demonstrates a calm demeanor during stressful situations or unusual events.
• Drives the implementation of company programs by developing action plans, directly motivating, and instructing the team to meet operational standards.
• Provides ongoing development, coaching, and training for all store employees.
• Recruits, interviews, and selects new Roasters, Team Members, and Shift Supervisors.
• Maintains an adequately staffed store with qualified employees.
• Monitors the performance of each employee and holds employees accountable for standards and expectations.
• Fostering relationships with existing customers.

SALES:

• Approximately 65% of scheduled hours should be front of house, working side-by-side with their team, interacting with guests, evaluating skills, coaching for performance improvement, and leading for continuous improvement.
• Increase unit sales by delivering quality store operations and in-store and neighborhood sales-building activities.
• Analyze sales and labor results and use the information to produce plans for improvement.
• Drive to increase year-on-year sales growth through execution of Operational Excellence.
• Building catering contacts.

PROFIT:

• Meet budget target goals by increasing sales and controlling costs.
• Meet labor budgets by managing wages of new hires and existing employees and efficiently scheduling.
• Minimize cash over/short by observing cash handling policies, proper employee training, and following standard accounting/banking requirements.

ADMINISTRATION:

• Maintain records of employees, inventories, sales, and accounting.
• Approximately 35% of scheduled hours should be worked in a training, planning, or administrative role.
• Complete proper forms, payroll procedures, and reports.
• Create SOPs to support store initiatives.