Service Supervisor - Shop

Altec; City of Syracuse (NY); On-site; USD 80,000 - 88,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits including: med,

401(k) matching

Life insurance

Paid vacation

Job summary

Altec is hiring a Service Center Supervisor to lead a team of technicians in repairing and maintaining equipment to the highest quality standards. You will assign and review work orders, support process improvements, manage shop operations, and foster a collaborative culture aligned with Altec’s values.

The role emphasizes safety, efficiency, and customer satisfaction, with opportunities for growth and development. Competitive pay and comprehensive benefits are provided across the U.S.

Qualifications

• Four years of industry-related experience OR

Responsibilities

• Coordinate with third-party vendors and internal teams to ensure timely access to materials and alignment with customer expectations.
• Support inventory control, work order review, and assignment to technicians based on skills and workload.

Skills

Communication skills

Problem solving

Troubleshooting

Teamwork

Driver's license

Reading schematics

Excellent communication

Education

High School Diploma or GED

Bachelor’s degree

Job description

Why Join Altec?

Family-owned since 1929, Altec’s primary products include Aerial Devices, Digger Derricks, Cranes, and Specialty Equipment, used across the U.S. and in over 100 countries. With over 10 major manufacturing facilities, 50+ service centers, and a nationwide network of mobile service technicians, Altec delivers reliable service and support wherever it’s needed. The supervisor will enable technicians to provide quality repair and maintenance of equipment, such that all jobs are completed with regard to

Job Description

Family-owned since 1929, Altec’s primary products include Aerial Devices, Digger Derricks, Cranes, and Specialty Equipment, used across the U.S. and in over 100 countries. With over 10 major manufacturing facilities, 50+ service centers, and a nationwide network of mobile service technicians, Altec delivers reliable service and support wherever it’s needed. The supervisor will enable technicians to provide quality repair and maintenance of equipment, such that all jobs are completed with regard to Altec’s values while achieving customer goals.

$80,000-84,000 Annually depending on skill and experience

Salary varies relative to experience and location. Job openings exist across the U.S. and Canada.

Why Altec?

• Settle in with a Secure Essential Industry (supporting Utilities, Tree Care, & Telecom)
• Maintain a Career Focus, with growth & development encouraged within Altec
• Competitive compensation that rewards performance
• Comprehensive benefits including affordable medical options, dental and vision care, matching 401(k), company-paid Basic Life, wellness programs, company events, paid vacation
• Values that include Enjoyment of Work and Family

Basic Qualifications for Supervisor I:

High School Diploma or GED AND

• Four years of industry-related experience OR
• A bachelor’s degree with some industry-related knowledge
• Travel 0 – 25%
• Problem solving and troubleshooting skills required
• General PC skills required
• Excellent communication skills required
• Must be able to work with team members and work with minimal supervision
• Current valid Driver’s License may be required
• Ability to read and interpret required manuals, prints and schematics preferred

Altec Company Values: Customer First – Enjoyment of Work – Family – Financial Stability – Integrity – People are our Greatest Strength – Quality – Spiritual Development – Teamwork

As a Service Center Supervisor, you will lead a team of technicians to ensure repairs and maintenance are completed safely, efficiently, and to the highest quality standards. You’ll be responsible for assigning and reviewing work orders, supporting process improvements, managing shop operations, and fostering a collaborative team culture aligned with Altec’s values.

Responsibilities

• Coordinate with third-party vendors and internal support teams (e.g., parts, engineering) to ensure timely access to materials and alignment with customer expectations.
• Support inventory control, work order review, and assignment to technicians based on skills and workload; ensure accurate cost tracking and documentation.
• Monitor and ensure all work is completed safely, efficiently, and in compliance with customer requirements, including legible and complete repair records.
• Develop and maintain product knowledge to support technicians in troubleshooting and repair procedures.
• Assess and address technician training needs to support job performance and career development.
• Assist with staffing processes, including technician scheduling and identifying hiring needs to meet operational demand.
• Maintain a clean, organized, and safe facility environment.
• Perform other duties as assigned by leadership.

We’re seeking a strong leader and proactive problem-solver with excellent communication skills and a dedication to continuous improvement. If you’re committed to safety, quality, and team development—and ready to make a difference—you’ll thrive at Altec.

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Competitive pay and comprehensive benefits

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.