Service Supervisor - Shop

Altec; Berlin Township (NJ); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401(k) matching

Company-paid basic life insurance

Wellness programs

Paid vacation

Growth and development opportunities

Job summary

Altec is seeking a Service Center Supervisor to lead a team of technicians in repairs and maintenance. You will support process improvements, manage shop operations and promote a collaborative culture aligned with Altec’s values.

The role emphasizes safe, efficient work, accurate documentation and ongoing product knowledge to assist technicians in troubleshooting and repairs.

Qualifications

• High School Diploma or GED, or bachelor’s degree with industry-related knowledge.
• Four years of industry-related experience, or equivalent knowledge.
• Willingness to travel 0–25%.
• Strong problem-solving and troubleshooting skills.
• General PC skills.
• Excellent communication skills.
• Ability to work with minimal supervision.
• Valid driver’s license may be required.
• Ability to read and interpret required manuals, prints and schematics preferred.

Responsibilities

• Coordinate with third-party vendors and internal support teams to ensure timely access to materials and alignment with customer expectations.
• Support inventory control, work order review, and assignment to technicians based on skills and workload; ensure accurate cost tracking and documentation.
• Monitor and ensure all work is completed safely, efficiently, and in compliance with customer requirements, including legible and complete repair records.
• Develop and maintain product knowledge to support technicians in troubleshooting and repair procedures.
• Assess and address technician training needs to support job performance and career development.
• Assist with staffing processes, including technician scheduling and identifying hiring needs to meet operational demand.
• Maintain a clean, organized, and safe facility environment.
• Perform other duties as assigned by leadership.

Skills

Travel 0-25%

Problem-solving

PC skills

Communication skills

Reading schematics

Independence

Driver's license

Education

High School Diploma or GED, or bachelor’s degree with industry-related knowledge

Job description

Job Description

Family‑owned since 1929, Altec manufactures aerial devices, digger derricks, cranes, and specialty equipment used worldwide. The Service Center Supervisor leads a team of technicians to ensure repairs and maintenance are completed safely, efficiently, and to the highest quality standards. The role supports process improvements, manages shop operations, and fosters a collaborative team culture aligned with Altec’s values.

Salary: $80,000–85,000 annually, varying with experience and location. Open to candidates in the U.S. and Canada.

Basic Qualifications

• High School Diploma or GED, or bachelor’s degree with industry‑related knowledge.
• Four years of industry‑related experience, or equivalent knowledge.
• Travel 0–25%.
• Problem‑solving and troubleshooting skills.
• General PC skills.
• Excellent communication skills.
• Ability to work with minimal supervision.
• Valid driver’s license may be required.
• Ability to read and interpret required manuals, prints and schematics preferred.

Responsibilities

• Coordinate with third‑party vendors and internal support teams to ensure timely access to materials and alignment with customer expectations.
• Support inventory control, work order review, and assignment to technicians based on skills and workload; ensure accurate cost tracking and documentation.
• Monitor and ensure all work is completed safely, efficiently, and in compliance with customer requirements, including legible and complete repair records.
• Develop and maintain product knowledge to support technicians in troubleshooting and repair procedures.
• Assess and address technician training needs to support job performance and career development.
• Assist with staffing processes, including technician scheduling and identifying hiring needs to meet operational demand.
• Maintain a clean, organized, and safe facility environment.
• Perform other duties as assigned by leadership.

Values & Benefits

Altec values: Customer First – Enjoyment of Work – Family – Financial Stability – Integrity – People are our Greatest Strength – Quality – Spiritual Development – Teamwork.

Benefits include health, dental, and vision coverage, matching 401(k), company‑paid basic life insurance, wellness programs, company events, paid vacation, and a focus on growth and development.

Equal Opportunity Statement

Altec Industries, Inc. and its affiliates are equal‑opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.