Service Supervisor – Kauaʻi

Bacon Universal; Hawaii; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Bacon Universal in Hawaii is seeking a Service Supervisor to oversee all service and rental technicians and the parts expeditor, ensuring prompt diagnosis, servicing, and repair of equipment. The role blends supervision, customer service, and admin tasks, working with Parts, Sales, and Rental teams and reporting to the Branch Manager.

You will manage work orders, coordinate with customers, procure parts, and ensure shop safety and organization.

Qualifications

• Understands gas and diesel engine repairs, hydraulic functions, and electrical components.
• Hands-on experience with equipment and shop management.
• Excellent customer service and employee management skills.
• Professionalism, integrity, adaptability, and strong customer service focus.
• Shows urgency, accuracy, initiative, and drive for success.
• Excellent communication skills are essential.
• Strong computer skills and ability to learn the company’s business system and vendor processes.
• Current, valid state driver’s license is required.

Responsibilities

• Understand technical instructions, service manuals, and policies.
• Manage a service team with knowledge of mechanical, hydraulic, and electrical schematics and testing equipment.
• Ensure high-quality repair service for customer and company-owned equipment and address customer needs promptly and safely.

Skills

Leadership

Customer service

Communication

Problem solving

Mechanical aptitude

Job description

The Service Supervisor oversees all service and rental technicians, and the parts expeditor, ensuring effective diagnosis, servicing, and repair of customer-owned and company equipment.

This role combines supervisory, customer service, and administrative responsibilities, collaborating with the Parts, Sales, and Rental departments while reporting to the Branch Manager. The Service Supervisor specifically manages all technicians and is responsible for the administration of work orders, communication with customers, parts procurement, equipment setup, preparation, delivery of equipment, shop organization, shop cleanliness, and shop and technician safety.

Basic Requirements

• Understanding of gas and diesel engine repairs, equipment hydraulic functions, and equipment electrical componentry.
• Hands-on experience with equipment & shop management preferred.
• Must have excellent customer service and employee management skills.
• Exhibits professionalism, integrity, adaptability, and a strong focus on customer service.
• Demonstrates urgency, accuracy, initiative, and a drive for success.
• Excellent communication skills are essential.
• Strong computer skills and the ability to learn the company’s business system and vendor computer processes and systems.
• A current, valid state driver’s license is required.

Responsibilities

The Service Supervisor should be able to understand technical instructions, service manuals, and company and vendor policies. The Service Supervisor manages a service team that understands mechanical, hydraulic, and electrical schematics and wiring diagrams, as well as the ability to use test equipment effectively. This role ensures high-quality repair service on customer and company-owned equipment, addressing customer needs promptly and safely while maximizing the value of services rendered.

Safety

• Adhere to all company and customer safety protocols, maintaining a safe and orderly work area while actively participating in safety initiatives.
• Must be capable of managing all service team members using Personal Protective Equipment (PPE) such as safety glasses, gloves, and appropriate clothing as required.

Customer Satisfaction

• Respond professionally and courteously to all customer inquiries in a timely manner.
• Maintain a clean and professional appearance in accordance with company standards.
• Keep management informed to aid in addressing customer questions and concerns.

Business

• Support the organization’s mission and values while providing high-quality solutions and fostering a positive work environment.
• Take responsibility for errors and maintain ownership of assigned tasks.
• Exhibit a positive attitude and integrity with customers, management, and colleagues.
• Dependability is crucial; consistently arrive on time, prepared to work.
• Uphold confidentiality regarding company and product information.
• Participate in all required meetings, training sessions, and activities.
• Follow all company policies and departmental procedures.
• Perform any additional duties as assigned.

Work Conditions

• The work environment is generally clean and safe, though some hazards may be present. A thorough understanding of equipment and engines, along with proficiency in service and repair, is essential.
• Effective communication skills, both verbal and written, are required.
• Honesty, reliability, and a positive attitude are essential traits.
• Ability to work under occasional pressure and meet deadlines is necessary.
• Work is normally performed as part of a team.
• Advanced computer knowledge is required including the company’s business system and vendor computer processes.
• Must meet all eligibility criteria for driving company vehicles, including holding a current, valid driver’s license and maintaining liability insurance.

Physical Requirements

• Must pass a pre-employment background check, physical exam (including a drug screening), and meet all physical requirements for the role.

We are an equal opportunity employer. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, national origin, gender, gender-identity or gender expression, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other legally protected status.