Service Supervisor - Field

Fabick Cat; Fenton (MO); On-site; USD 70,000 - 83,000; Full time

Job summary

A leading company in machinery manufacturing is seeking a Service Supervisor - Field to manage service requests, staff, and customer communication. With over 100 years of experience, the firm offers an enriching environment for its employees, promoting growth and development in their careers.

Qualifications

• 3-7 years of heavy duty or diesel engine service experience.
• 5 plus years in supervision, preferably supervising technicians.

Responsibilities

• Reviews customer request for service to ascertain cause for service request.
• Prepares schedules for service personnel.
• Communicate with customer regarding repair status.

Skills

Communication

Education

2 year Technical Degree with emphasis on Diesel Engine or Earthmoving Repair

Bachelor’s degree in business management or related field

Tools

Microsoft Word

Excel

Job description

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Company Overview:

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com

Job Description

Company Overview:

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com

Why Work For Us!

At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.

Responsibilities

• Reviews customer request for service to ascertain cause for service request, type of malfunction and customer address.
• Determines staff hours, number of personnel, parts, and equipment required for service call, utilizing knowledge of product, typical malfunctions, and service procedures and practices.
• Prepares schedules for service personnel, assigns personnel to routes or to specific repair and maintenance working according to workers knowledge, experience, and repair capabilities on specific types of products.
• Arranges for transportation of machines and equipment to customer’s location for repairs or from customer’s location to shop for repairs that cannot be performed on premises. Finalizes Invoicing.
• Review of work hours and parts utilized and work performed for each service call. Requisition replacement parts and supplies.
• Counsel employees about work-related issues and assist employees to correct job-skill deficiencies. Monitor employees’ work levels and review work performance.
• Patrol and monitor work areas and examine tools and equipment in order to detect unsafe conditions or violations of procedures or safety rules. Investigate accidents and injuries, prepare reports of findings.
• Compile operational and personnel records, such as time and productions records, inventory data, repair and maintenance statistics, and test results.
• Communicate with customer regarding repair status and possible charges to be made on the machine during the repair process. Prepare and present service repair estimates.
• All other duties as assigned.
  
  

Requirements

Qualifications:

• 2 year Technical Degree with emphasis on Diesel Engine or Earthmoving Repair is required.
• Bachelor’s degree in business management or related field preferred.
• 3-7 years of heavy duty or diesel engine service experience.
• 5 plus years in supervision, preferably supervising technicians.
• Excellent written and oral communication skills.
• Proficiency in Microsoft Word, Excel, and other business software applications.
  
  

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job. Occasionally lift and/or move up to 20 pounds.

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Machinery Manufacturing

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