Service Supervisor 3rd Shift

Ohio Cat; Bolivar (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k) Match

Employer discretionary contribution

Health insurance (2 options)

Dental Insurance

Vision Insurance

Credit Union access

Life Insurance

Short-Term Disability

Long-Term Disability

Scholarship opportunities for spouses/

Annual bonus potential

Job summary

Ohio Machinery Co. is seeking a supervisor for the Bolivar Hydraulic Cylinder Shop. The role focuses on scheduling and prioritizing work, assisting in customer quotes, and reviewing work orders before invoicing.

You will engage with internal and external customers and support the Complete Hydraulic Component Service program. The position requires 3–5 years in hydraulic component repair and 2–5 years of supervisory experience, with strong communication and computer skills.

Qualifications

• High School diploma required.
• Three to five years’ experience in hydraulic component repair: cylinder, pump, motor, and/or valve.
• Must have a working knowledge of hydraulic cylinders.
• Must have Two - Five years’ prior supervisory experience
• Must be able to handle multiple work assignments
• Must have good computer skills
• Excellent communication skills
• Must be able to prioritize work and technician assignments
• Must be able to work closely with other internal and external customers to ensure a quality product.

Responsibilities

• Provide superior customer service and product support through management of all aspects of the service department.
• Develop and manage relationships with customers, employees, salesmen and various departments within Ohio Machinery.
• Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues.
• Emphasize safety and adherence to Ohio Machinery Safety Policies and procedures to drive a zero-incident culture.

Skills

Communication skills

Computer skills

Prioritization

Multitasking

Customer service

Leadership

Education

High School diploma

Job description

Description

Find YOUR fit with our Growth Opportunities Division (a division of Ohio Machinery Co.)! Join a winning culture built on industry experience, TEAMwork, and integrity. Come grow your career - See what opportunities await today!

Job Summary

This position includes, but is not limited to, scheduling and prioritizing work performed in the Bolivar Hydraulic Cylinder Shop, assisting in providing quotes for customers and reviewing work orders prior to invoicing, and taking phone calls from internal and external customers. This position is responsible for assisting in the implementation of company policies and business strategies as they pertain to Complete Hydraulic Component Service.

Shift Schedule: Sunday-Thursday, 9:30pm-7:00am

Essential Functions And Responsibilities

• Comprehensive knowledge of Hydraulic Cylinder mechanical repair procedures and their applications,
• Will provide superior customer service and product support through management of all aspects of the service department.
• Responsible for developing and managing relationships with customers, employees, salesmen and various departments within Ohio Machinery.
• Receive calls from customers on a daily basis concerning the price and schedule for machine repair or service, technical information, recognition of warranty contracts, equipment transportation needs, and other issues.
• Each employee is responsible to focus on behaviors and safety activities that will drive zero incidents and injuries and promotes a sustainable safety culture. This includes an adherence to all Ohio Machinery Safety Policies, Procedures, regulatory requirements and best safe practices.

Minimum Skills And Qualifications

• High School diploma required
• Three to five years’ experience in hydraulic component repair: cylinder, pump, motor, and/or valve.
• Must have a working knowledge of hydraulic cylinders.
• Must have Two - Five years’ prior supervisory experience
• Must be able to handle multiple work assignments
• Must have good computer skills
• Excellent communication skills
• Must be able to prioritize work and technician assignments
• Must be able to work closely with other internal and external customers to ensure a quality product.

Employee Benefits

• 401(k) Match and Employer Discretionary Contribution.
• Two different Health Insurance options.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
• Base pay plus annual bonus potential

Physical Requirements

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.

EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor