Service Supervisor

Convene; Washington (District of Columbia); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401K with company match

Career growth opportunities

Job summary

Convene Hospitality Group is seeking a Service Supervisor to join our Hospitality Service Team at Convene 600 Hamilton in Washington, D.C. You will oversee the setup, execution and breakdown of programs while upholding the highest standards of service and quality.

You will lead the service team, coordinate culinary and service operations, monitor inventory, enforce safety and sanitation, and train staff to maintain exceptional guest experiences.

Qualifications

• Bachelor’s degree in Hospitality or related field preferred.
• 2+ years of progressive experience in a conference center or related field.
• Previous supervisory responsibility preferred.
• Strong knowledge of service standards and different service types.
• Knowledge of food and beverage preparation techniques, health department rules, and liquor laws.
• Ability to move objects up to 25 pounds; reach overhead and below knees.

Responsibilities

• Supervise setup, execution, and breakdown of all programming.
• Lead service team, support staff, and safety programs.
• Coordinate culinary service between culinary and service teams.
• Monitor inventory and communicate counts.
• Enforce safety rules and sanitation in service areas.
• Train service specialists to maintain standards.
• Manage opening and closing inspection duties.
• Ensure client satisfaction and professional guest interactions.
• Lead service technician duties during shifts.

Skills

Supervisory experience

Hospitality service standards

Food & beverage knowledge

Customer interaction

Health & safety awareness

Education

Bachelor's degree in Hospitality or related field

Job description

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

We are seeking a Service Supervisor to join our Hospitality Service Team at our Convene 600 Hamilton location in Washington, D.C

As a Service Supervisor, you will play a key role in ensuring the successful execution of all programs while maintaining the highest standards of product quality and service. The Service Supervisor will report directly to the Service Manager and General Manager.

What You’ll Do:

• Supervise and participate in the setup, execution, and breakdown of all programming quickly and efficiently and ensure that it is following the Program Execution Order
• Supervise the service team and support staff including setup, utilities, maintenance, and security
• Coordinate culinary service between the culinary team and service team
• Monitor inventory and keep culinary informed of accurate counts
• Enforce all rules and regulations and ability to carry out all safety and emergency programs
• Follow health and safety regulations and ensure sanitation and cleanliness of service areas
• Be involved in and/or conduct ongoing training of service specialists to maintain standards of service
• Manage opening and/or closing inspection duties
• Maintain service cleanliness in front and back of the sit
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
• Adhere to basic hygiene procedures and grooming standards
• Lead and perform duties of service technician during shift

What We Look For:

• Minimum Bachelor’s Degree in Hospitality or related field preferred
• Minimum 2 years’ of progressive experience in a conference center or a related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards, and different service types
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full Time Hourly Rate: $24

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness:Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance:Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth:401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition:Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact:Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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