Service Supervisor

Convene Hospitality Group; Washington (District of Columbia); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health & Wellness

Generous PTO

401K with company match

Career development opportunities

Volunteer opportunities

Job summary

Convene Hospitality Group in Washington, DC is seeking a Service Supervisor to join our Hospitality Service Team at Convene 600 Hamilton. You will lead the service staff, oversee setup and breakdown of programming, and ensure top-tier guest experiences.

Reporting to the Service Manager and General Manager, you will coordinate culinary and service operations, monitor inventory, enforce safety, and train team members.

Qualifications

• Minimum Bachelor’s Degree in Hospitality or related field preferred.
• Minimum 2 years’ progressive experience in a conference center or related field.
• Previous supervisory responsibility preferred.
• Strong knowledge of service standards and service types.
• Knowledge of food and beverage preparation techniques, health department rules, and liquor laws.

Responsibilities

• Supervise setup, execution, and breakdown of programming according to the Program Execution Order.
• Supervise the service team including setup, utilities, maintenance, and security.
• Coordinate culinary service between culinary and service teams.
• Monitor inventory and maintain accurate counts with culinary.
• Enforce health and safety regulations and manage safety programs.
• Provide ongoing service staff training to maintain standards.
• Lead opening and closing inspection duties.
• Maintain service cleanliness in front and back of house.
• Ensure positive overall client satisfaction.
• Interact courteously and discreetly with guests and associates.

Skills

Supervisory experience

Customer service

Health & safety knowledge

Food & beverage knowledge

Liquor laws knowledge

Education

Bachelor's Degree in Hospitality or related field

Job description

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

We are seeking a Service Supervisor to join our Hospitality Service Team at our Convene 600 Hamilton location in Washington, D.C

As a Service Supervisor, you will play a key role in ensuring the successful execution of all programs while maintaining the highest standards of product quality and service. The Service Supervisor will report directly to the Service Manager and General Manager.

What You’ll Do:

• Supervise and participate in the setup, execution, and breakdown of all programming quickly and efficiently and ensure that it is following the Program Execution Order
• Supervise the service team and support staff including setup, utilities, maintenance, and security
• Coordinate culinary service between the culinary team and service team
• Monitor inventory and keep culinary informed of accurate counts
• Enforce all rules and regulations and ability to carry out all safety and emergency programs
• Follow health and safety regulations and ensure sanitation and cleanliness of service areas
• Be involved in and/or conduct ongoing training of service specialists to maintain standards of service
• Manage opening and/or closing inspection duties
• Maintain service cleanliness in front and back of the sit
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
• Adhere to basic hygiene procedures and grooming standards
• Lead and perform duties of service technician during shift

What We Look For:

• Minimum Bachelor’s Degree in Hospitality or related field preferred
• Minimum 2 years’ of progressive experience in a conference center or a related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards, and different service types
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full Time Hourly Rate: $24

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness:Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance:Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth:401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition:Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact:Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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