Service Supervisor

Western Industries-North, LLC; New York (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Base salary + bonus

Benefits package

Paid time off

Company vehicle & gas card

Training & industry orientation

Equipment & smartphone

State pesticide licensing

Growth opportunities

Job summary

Western Pest Services is seeking a Service Supervisor for our New York, NY branch. You will lead a team delivering exceptional pest control services to both residential and commercial clients, driving service quality and customer satisfaction.

Ideal candidates have 3+ years of supervisory experience in a service-based industry, strong leadership, and the ability to train technicians while optimizing routes and schedules. We offer competitive compensation and growth opportunities.

Qualifications

• 3+ years supervisory or management experience in a service-based industry.
• Experience managing direct and indirect reports.
• Ability to train and develop technicians.
• Strong scheduling, routing and productivity focus.
• Excellent communication and customer service skills.
• Must be 18 years of age or older.

Responsibilities

• Lead and mentor the entire service operation.
• Provide hands-on management and training for the team.
• Schedule client services and route service technicians.
• Monitor scheduling, routing to drive efficiencies and productivity.
• Maintain high levels of customer satisfaction and service quality.

Skills

Leadership

Team mentoring

Training & development

Communication

Customer service

Job description

Western Pest Services is a premier provider of pest control solutions. Western Pest Services protects more than just homes and business in our area. The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brand. Getting the job done with great services is what we are all about. Internally, we work to keep our work family safe, to provide them with the tools to help them grown, and to keep it fun. Established in 1928, we have a legacy of excellence and the stability of an industry leader.

We are currently seeking a Service Supervisor for our New York, NY branch!

Responsibilities

The Service Supervisor will lead a team whose passion is to deliver exceptional service and expertise for families and businesses alike. As an operational and sales leader, you will be responsible for the overall management of the service team, including: fleet management, service team sales, and overall customer satisfaction.

What We’re Looking For:

The ideal candidate will have at least 3 years of SUPERVISORY or management of direct and indirect reports in a service based industry (I.e. package delivery, beverage, uniform, or vending services; pest control, lawn care or construction)/ Other types of management experience may be considered. We seek individuals who are creative thinkers with an emphasis on building teams and long term, profitable relationships.

We Offer…

• Competitive Compensation; Base Salary & Bonus
• Comprehensive benefit package that includes medical, dental, vision, 401K, stock purchase, tuition reimbursement, and more!
• Paid Time Off (Holiday/Vacation/Sick)
• Company Vehicle & Gas Card
• Paid Training/Industry Orientation
• Smartphone, Equipment, etc.
• Opportunity to obtain the State Pesticide Licensing (required)
• Opportunities for Growth, Development, and Advancement

Qualifications

As an experienced and successful Service Supervisor, you will be required to have the following experience and skills to...

• Lead and mentor the entire service operation
• Provide highly skilled “hands-on" management
• Train and develop technicians
• Conduct in-house and in field technician training and meetings
• Monitor scheduling and routing to drive efficiencies and productivity
• Schedule client services and route service technicians
• Motivate the service team to provide high-quality customer and technical services
• Guide service technicians in resolving client issues and concerns
• Ensure that customer expectations are met
• Have experience interacting with both commercial and residential clients
• Perform quality site inspections
• Review and submit all service-related documents and reporting
• Assist with interviewing and selecting service technicians and trainees
• Maintain inventory of equipment and supplies
• Multi-task within a fast-paced environment
• Exhibit excellent communication skills
• Must be 18 years of age
• We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Physical Demands / Working Environment:

• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc.
• Ability to work in all types of weather conditions

Salary Range: $65,000.00 - $80,000.00 per year

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities