Service Manager

Dhpace; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Generous paid time off

401(k) with employer match

Employee discounts

Job summary

DH Pace Company, Inc. is looking for a Service Manager to join our Nashville, TN office. In this role, you will manage our Commercial Install Technicians and lead the commercial door service and installation business with a strong focus on customer satisfaction.

The ideal candidate will have a Bachelor's degree, at least two years of managerial experience, and excellent communication skills. We offer comprehensive benefits, including medical coverage and a 401(k) plan.

Qualifications

• Minimum two years of experience with supervisory or managerial responsibilities.
• Valid driver's license and good driving record required.

Responsibilities

• Manage department budget and P&L responsibility.
• Assist with employee scheduling and technical troubleshooting.
• Ensure high-quality service for customers.

Skills

Excellent communicator

High organization

Mechanical aptitude

Education

Bachelor’s degree

Job description

DH Pace Company, Inc. aspires to hire a Service Manager in our Nashville, TN office who will manage our Commercial Install Technicians. This position will be very hands‑on directly leading our commercial door service and installation business with a high degree of customer interfacing.

Job Responsibilities

• Department budget and P&L responsibility with the expectation of effectively controlling labor and material costs
• Manage and directly assist with employee/job scheduling/dispatching and aid with technical/mechanical troubleshooting/problem solving
• Effectively communicate with customers, ensuring the highest quality service is always provided
• Develop, train, and hire technicians, office administrative personnel, and interns/management trainees as necessary
• Other responsibilities as assigned

Job Qualifications

• Bachelor’s degree highly preferred
• Minimum two (2) years’ work experience; preferably with supervisory or managerial responsibilities with a commercial building products and materials company that fixes/repairs/installs equipment/products
• Must be an excellent communicator who is highly organized and possesses a good mechanical aptitude
• Must possess a valid driver’s license and good driving record

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company‑paid life insurance, short‑term disability, and long‑term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)