Service Supervisor

McCoy Construction & Forestry; Merrill, Northern (WI, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Life Insurance (Company paid)?

401K with Employer match

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Uniforms provided

Job summary

McCoy Construction & Forestry in Merrill, WI is seeking a Service Supervisor to manage work orders and support the Service Manager in driving revenues and customer satisfaction. The role involves supervising technicians, scheduling training, and coordinating with John Deere on programs and warranties.

Excellent communication, leadership, and confidentiality are required. On-site attendance is essential, with company-paid benefits, 401K, and Medical/Dental/Vision options available.

Qualifications

• Construction & Forestry Diesel Technology knowledge is highly preferred.
• Proven high levels of communication, leadership, management, and confidentiality are required.
• Independently make decisions, work with all staff, customer facing experience, handle high pressure situations.
• Proven to achieve and set goals for your staff and self-oriented.
• Broad-based computer skills, proficient with Microsoft Excel.

Responsibilities

• Interact directly with customers, their expectations, handle potential problem situations, customer satisfaction.
• Schedule Technicians into training, continuously build knowledge and skills.
• Responsible for employee expectations, reaching profit goals, maintaining professionalism in all situations.
• Supervise all technicians, provide direct feedback on technician performance.
• Schedule work, keep up on recalls, review repair orders.
• On-site attendance is required.
• Coordinate with John Deere on programs, warranties, and technical machine problems.

Skills

Customer facing experience

Leadership

Communication

Excel proficiency

Decision making

Tools

Microsoft Excel

Job description

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South Central Regions, has an opening for a Service Supervisor .

McCoy Construction & Forestry, a John Deere dealership group with 25 locations across the Midwest and East South-Central Regions, has an opening for a Service Supervisor in our Merrill, WI dealership.

Our Service Supervisor is responsible for the effective management of work orders and supports the Service Manager in all efforts to drive service revenues, service profitability, and customer satisfaction.

Essential Duties and Responsibilities (not in order of priority):

• Interact directly with customers, their expectations, handle potential problem situations, customer satisfaction.
• Participate and schedule Technicians into appropriate training, continuously build knowledge and skills.
• Responsible for employee expectations, reaching profit goals, maintaining professionalism in all situations.
• Supervise all technicians, provide direct feedback on technician performance.
• Schedule work, keep up on recalls, review repair orders.
• On-site attendance is required
• Coordinate with John Deere on programs, warranties, and technical machine problems.

Education, Skills & Knowledge Preferred:

• Construction & Forestry Diesel Technology knowledge is highly preferred.
• Proven high levels of communication, leadership, management, and confidentiality are required.
• Independently make decisions, work with all staff, customer facing experience, handle high pressure situations
• Proven to achieve and set goals for your staff and self-oriented
• Broad-based computer skills, proficient with Microsoft Excel.
• $200.00 Annual Prescription Safety Glasses allowance.
• Company paid Life Insurance Policy.
• 401K with Employer match.
• Medical, Dental, Vision, Short and Long-Term Disability Insurance for purchase.
• Uniforms are provided and cleaned at no charge.
• Supportive Management team and opportunities for advancement.
• Excellence Rewarded
• Thrive in the McCoy Construction & Forestry Culture
• Planned work schedule.

Here is What You Will Learn:

• Industry-leading training programs led by highly experienced professionals are offered, within a stable company environment that fosters career growth and development.

What Makes Us Different?

• McCoy Construction & Forestry offers a unique opportunity to join a growing operation that is part of the McCoy family's longstanding legacy of excellence in the C & F industry, team culture, BRAND POWER with the world-renowned John Deere brand and customer-first service and expertise. These combined sets us apart from any competitor.

Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.