Service Supervisor

Tom Thumb Supermarket; Mansfield (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Access to earned wages

Associate discounts

Health and financial well-being (401k,

Time off benefits

Career growth and development

Inclusive work environment

Job summary

Albertsons Companies in Mansfield, TX is hiring a Service Supervisor to lead front-end operations and ensure fast, friendly, and professional service for customers. You will coordinate shifts, supervise cashiers, and uphold store standards to deliver a great shopping experience.

The role emphasizes coaching, training, and maintaining a positive, efficient front-end environment while supporting loyalty initiatives and cross-department collaboration.

Qualifications

• Strong customer service, communication, and interpersonal skills.
• Ability to lead and organize associates in a fast-paced retail environment.
• Comfortable providing direction, coaching, and feedback.
• Strong attention to detail and commitment to accuracy.
• Ability to prioritize multiple responsibilities and adjust to changing business needs.
• Ability to handle customer concerns professionally and effectively.
• Dependable, flexible, and team-oriented.
• Availability to work varying schedules, including mornings, evenings, weekends, and holidays as needed.

Responsibilities

• Provide exceptional customer service and maintain a welcoming, customer-first environment.
• Supervise and coordinate daily front-end activities during assigned shifts.
• Direct and support cashiers, courtesy clerks, and other front-end associates.
• Monitor checkout lanes and customer traffic to ensure proper coverage and minimize wait times.
• Coordinate associate breaks, lunches, and daily work assignments.
• Assist customers with questions, concerns, refunds, exchanges, and other service needs.
• Support proper cash-handling procedures, register accountability, and front-end financial controls.
• Assist with opening, closing, and shift transition procedures.
• Maintain clean, organized, and customer-ready checkout lanes and service areas.
• Assist with training, coaching, and developing front-end associates.
• Reinforce company policies, customer service expectations, dress standards, and safety procedures.
• Identify and communicate staffing, performance, or operational concerns to store leadership.
• Support loyalty programs, promotions, and other company initiatives.
• Partner with other departments to resolve customer needs and support overall store operations.
• Perform additional responsibilities as assigned based on business needs.
• Lead by example with professionalism, accountability, urgency, and a positive attitude.
• Provide associates with clear direction and expectations throughout the shift.
• Help maintain a respectful, productive, and team-oriented work environment.
• Recognize strong performance and provide constructive coaching when needed.
• Respond calmly and professionally to customer and associate concerns.
• Make sound operational decisions when department leadership is unavailable.
• Communicate effectively with associates, department managers, and store leadership.
• Help ensure front-end standards and department priorities are consistently executed.

Skills

Customer service

Team leadership

Coaching & feedback

Attention to detail

Multitasking

Problem solving

Dependable

Flexible scheduling

Communication

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Summary

The Service Supervisor supports the daily operation of the store’s front end by providing leadership to associates and ensuring customers receive fast, friendly, and professional service. This position helps coordinate front-end activities, maintain proper coverage, uphold operational standards, and support a positive shopping experience.

Key Responsibilities

• Provide exceptional customer service and maintain a welcoming, customer-first environment.
• Supervise and coordinate daily front-end activities during assigned shifts.
• Direct and support cashiers, courtesy clerks, and other front-end associates.
• Monitor checkout lanes and customer traffic to ensure proper coverage and minimize wait times.
• Coordinate associate breaks, lunches, and daily work assignments.
• Assist customers with questions, concerns, refunds, exchanges, and other service needs.
• Support proper cash-handling procedures, register accountability, and front-end financial controls.
• Assist with opening, closing, and shift transition procedures.
• Maintain clean, organized, and customer-ready checkout lanes and service areas.
• Assist with training, coaching, and developing front-end associates.
• Reinforce company policies, customer service expectations, dress standards, and safety procedures.
• Identify and communicate staffing, performance, or operational concerns to store leadership.
• Support loyalty programs, promotions, and other company initiatives.
• Partner with other departments to resolve customer needs and support overall store operations.
• Perform additional responsibilities as assigned based on business needs.

Leadership Expectations

• Lead by example with professionalism, accountability, urgency, and a positive attitude.
• Provide associates with clear direction and expectations throughout the shift.
• Help maintain a respectful, productive, and team-oriented work environment.
• Recognize strong performance and provide constructive coaching when needed.
• Respond calmly and professionally to customer and associate concerns.
• Make sound operational decisions when department leadership is unavailable.
• Communicate effectively with associates, department managers, and store leadership.
• Help ensure front-end standards and department priorities are consistently executed.

Skills & Qualifications

• Strong customer service, communication, and interpersonal skills.
• Ability to lead and organize associates in a fast-paced retail environment.
• Comfortable providing direction, coaching, and feedback.
• Strong attention to detail and commitment to accuracy.
• Ability to prioritize multiple responsibilities and adjust to changing business needs.
• Ability to handle customer concerns professionally and effectively.
• Dependable, flexible, and team-oriented.
• Availability to work varying schedules, including mornings, evenings, weekends, and holidays as needed.

Physical & Work Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and perform routine retail tasks throughout the shift.
• Ability to work effectively in a fast-paced environment with frequent customer and associate interaction.
• Must follow all company safety, security, cash-handling, and operational procedures.

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values