Service Supervisor

Tom Thumb Supermarket; Plano (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive wages paid weekly

Early access to earned wages (Stream)

Associate discounts

Health & wellness benefits

Time off (vacation, holidays, sick pay

Career growth opportunities

Inclusive work environment

Job summary

Albertsons Companies in Plano, TX is seeking a Service Supervisor to support front-end operations, coach associates, and ensure a friendly, accurate checkout experience. You’ll help supervise cashiers, coordinate coverage, and uphold company policies while delivering great service.

The role emphasizes leadership, teamwork, and a commitment to efficient processes in a fast-paced retail environment, with opportunities for training and career growth within a large family of stores.

Qualifications

• Strong customer service and communication skills.
• Ability to provide direction and coach associates effectively.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a fast-paced retail environment.
• Dependable, professional, and able to handle multiple priorities.
• Ability to maintain confidentiality and handle sensitive situations appropriately.
• Previous retail, customer service, cashier, or leadership experience is preferred.

Responsibilities

• Provide friendly, prompt, and professional customer service.
• Supervise and support front-end associates during shifts.
• Coordinate cashier coverage, breaks, lunches, and daily front-end activities.
• Monitor checkout lanes and respond to changing customer traffic to maintain efficient service.
• Assist customers with questions, concerns, refunds, and other service-related needs.
• Coach associates on customer service expectations, operational procedures, and job performance.
• Support the training and development of new and existing associates.
• Promote teamwork, communication, accountability, and a positive work environment.
• Ensure cash-handling and front-end procedures are followed accurately.
• Assist with register functions, transactions, overrides, and other authorized front-end activities.
• Monitor the front end for cleanliness, organization, safety, and proper presentation.
• Help ensure supplies and equipment are available and functioning properly.
• Communicate operational concerns, staffing needs, customer issues, and associate performance matters to management.
• Follow company policies, safety standards, security procedures, and applicable regulations.
• Assist other departments and perform additional duties as business needs require.

Skills

Customer service

Communication

Leadership

Organizational skills

Problem solving

Retail experience

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Position Summary

The Service Supervisor supports the overall operation of the front end by helping lead, coach, and develop associates while delivering excellent customer service. This role helps ensure checkout operations run efficiently, company procedures are followed, and customers receive a friendly, accurate, and professional experience.

Key Responsibilities

• Provide friendly, prompt, and professional customer service.
• Supervise and support front-end associates during assigned shifts.
• Help coordinate cashier coverage, breaks, lunches, and daily front-end activities.
• Monitor checkout lanes and respond to changing customer traffic to maintain efficient service.
• Assist customers with questions, concerns, refunds, and other service-related needs.
• Help resolve customer concerns professionally and involve management when appropriate.
• Coach associates on customer service expectations, operational procedures, and job performance.
• Support the training and development of new and existing associates.
• Promote teamwork, communication, accountability, and a positive work environment.
• Ensure cash-handling and front-end procedures are followed accurately.
• Assist with register functions, transactions, overrides, and other authorized front-end activities.
• Monitor the front end for cleanliness, organization, safety, and proper presentation.
• Help ensure supplies and equipment are available and functioning properly.
• Communicate operational concerns, staffing needs, customer issues, and associate performance matters to management.
• Follow company policies, safety standards, security procedures, and applicable regulations.
• Assist other departments and perform additional duties as business needs require.

Leadership Expectations

• Lead by example and demonstrate a strong commitment to customer service.
• Provide clear direction and maintain consistent expectations.
• Coach associates respectfully and recognize strong performance.
• Stay calm and professional during busy periods or challenging customer situations.
• Encourage associates to work together and provide customers with a positive shopping experience.
• Support management in maintaining an efficient, productive, and customer-focused front end.

Qualifications

• Strong customer service and communication skills.
• Ability to provide direction and coach associates effectively.
• Strong organizational and problem-solving skills.
• Ability to work effectively in a fast-paced retail environment.
• Dependable, professional, and able to handle multiple priorities.
• Ability to maintain confidentiality and handle sensitive situations appropriately.
• Previous retail, customer service, cashier, or leadership experience is preferred.

Physical and Scheduling Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and perform other physical activities associated with retail operations.
• Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Writing approach

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values