Service Supervisor

NEW EARTH RESIDENTIAL LLC; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Mentor program

Health insurance

401(k) benefits

PTO accruals

30% rent discount

Job summary

NEW EARTH RESIDENTIAL LLC is seeking a Service Manager to oversee community operations and ensure resident satisfaction through maintenance and repairs. This full-time position requires strong leadership, customer service skills, and the ability to manage various tasks efficiently.

Responsibilities include performing maintenance duties, conducting community inspections, and managing vendor relationships. Candidates must have HVAC/R certification and a high school diploma or equivalent.

Qualifications

• Strong leader dedicated to delivering exceptional customer service.
• Self‑motivated, able to manage time effectively and achieve assigned goals.
• Physically able to lift up to 50 lbs., including work with chemicals.
• HVAC/R certification is required.

Responsibilities

• Perform general maintenance duties.
• Engage in preventive maintenance programs.
• Conduct community inspections.
• Assist in the bidding process for new contracts.

Skills

Customer service

Leadership

Inventory management

Problem-solving

Communication

Time management

Physical ability

Math proficiency

Technical skills (HVAC/R)

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Position

Service Manager

Category

Non-Exempt

Supervisor

Community Manager

Hours

Typical range of hours is based on the community needs and may require weekends and after‑hour emergency services. Work days may be adjusted based on community needs. Full Time: 5 days per week, 8 hours per day (average 40 hours).

Physical Demands

Medium work (exerting up to 50 lbs. of force occasionally), climbing, balancing, stooping, kneeling, crouching, crawling, reaching, walking, pushing, pulling, lifting, talking, hearing. Visual acuity to operate hand tools. Subject to weather.

Drug Screens

Pre‑employment, post‑injury, reasonable suspicion, and possible random screens.

Benefits

• Mentor program for all team members
• Compensation package including monthly and quarterly bonuses
• Health, vision, dental and life insurance
• 401(k) benefits
• 30% rent discount
• Biannual team celebrations
• PTO accruals starting at 15 days a year
• Virtual and on‑site training monthly

General Summary of Associate Responsibility

• Support and assist all aspects of the community operations, reporting to and acting under the direction of the Community Manager.

Preferred Knowledge / Experience / Ability

• Follow precise oral and written instructions.
• Strong leader dedicated to delivering exceptional customer service.
• Self‑motivated, able to set priorities, manage time effectively, and achieve assigned goals independently.
• Problem solver skilled in handling unexpected issues and adapting to priority changes in a fast‑paced environment.
• Collaborative team player with strong communication, organizational skills, and the ability to engage with on‑site staff, residents, supervisors, corporate associates, and vendors effectively.
• Fluent in English; bilingual candidates are encouraged to apply.
• Skilled in tracking and managing inventory of materials and parts.
• Physically able to lift up to 50 lbs., including work with chemicals.
• Proficient in intermediate math for financial records, budgeting, and fiscal reporting.
• Available for emergency calls during nights and weekends as needed.
• Proficient in Outlook, Excel, Word, and internet tools.
• Strong commitment to maintaining common areas and amenities.
• High school diploma or equivalent and a solid foundation in business practices.
• HVAC/R certification.

Responsibilities

1. Residential Standards
   • Perform general maintenance duties.
   • Available for on‑call duties as needed.
   • Accountable for independent and timely completion of service requests in occupied apartments, adhering to established company and property standards.
   • Oversee all aspects of property maintenance, focusing on resident satisfaction and contributing to occupancy goals.
   • Engage in preventive maintenance programs and manage the ongoing maintenance and repair of all mechanical systems to preserve the property's value.
   • Ensure grounds and common areas are kept clean and well‑maintained at all times.
   • Perform additional related duties and responsibilities as assigned.
   • Adhere to all safety precautions while executing tasks.
   • Provide courteous and friendly service to residents, ensuring a 5‑star experience.
2. Community Inspections and Quality Assurance Review
   • Conduct new construction walkthroughs as required.
   • Collaborate with landscapers monthly to ensure outstanding curb appeal.
   • Perform quarterly inspections of trash chutes, if applicable.
   • Participate in annual walkthroughs with construction and management teams.
   • Prepare thoroughly for HUD inspections.
3. Financial Performance
   1. Assist in the bidding process for new contracts.
   2. Ensure the successful completion of annual capital expense projects.
   3. Cultivate and maintain strong relationships with vendors and contractors.
   4. Implement effective strategies to reduce maintenance‑related costs.

I acknowledge that I can perform the essential functions listed above for the Service Manager position without any accommodation.