Service Manager
Reports To
Community Manager
Supervises
All Service Personnel
Position Type
Exempt/Non-Exempt, duties may vary. Classified as exempt or non-exempt based on nature and responsibility.
Summary of Position
Responsible for planning, organizing, and directing general maintenance functions for the property to ensure residents a clean, safe, comfortable, and attractive place to live. Also responsible for maintaining property assets. This essential function requires consistent attendance, impacting workflow and communication.
Primary Duties and Responsibilities
- Abides by Fair Housing Laws.
- Supervises and participates on-site in the general maintenance and repairs of the properties assigned, including heating and air conditioning units, plumbing, electrical repairs, mechanical repairs, appliance repairs, painting, carpeting, carpentry work, window repairs, and grounds maintenance.
- Organizes all turnover activities and preventive maintenance work; prioritizes work from work orders.
- Orders supplies and maintains an inventory of maintenance supplies.
- Ensures the proper use of potentially dangerous products and chemicals.
- Oversees work done by outside contractors and inspects all work completed on property; takes corrective actions when warranted by employees.
- Trains subordinate staff.
- Participates in the selection of outside contractors and schedules contractors.
- Issues purchase orders and processes invoices.
- Other duties as assigned.
Occasional Functions
- Mending Fences
- Cutting Keys
- Trash Pickup
- Lawn Care
- Swimming Pool Cleaning
- Shampooing Carpets
Position Requirements / Qualifications
- Ability to read and write English.
- Prior experience reflecting overall general mechanical aptitude and ability.
- Valid Driver’s License (if operating a vehicle)
- EPA Certificate for Freon Recovery; HVAC Certificate.
Preferred Skills/Abilities
- Advanced training, such as that obtained from a mechanical/supervising trade or technical school.
- Prior experience as Service Manager for a multi-unit property.
Physical Activities/EQUIPMENT USED
- Physical Activities up to and including walking, bending, stooping, reaching, kneeling, crawling, stretching, climbing stairs or ladders, and standing for periods of time.
- Exposure to inclement weather, noise, dust, heat, and mechanical equipment.
- Exposure to potentially dangerous products and chemicals.
- Heavy Lifting.
- Key-cutting machine, hand tools, mechanical equipment, electrically powered construction equipment, lawn care equipment; phone.
General
- Hours worked will coincide with the hours of operation in the community. This position may be required to respond to after-hours emergency calls; may be placed on a rotating schedule to respond to evening, weekend, and holiday service calls.
- Paid Time Off
- Paid Holidays
- Medical, dental and vision insurance
- 401(k) Enrollment Opportunity with employer match
- Employer Paid Basic Life and Short-Term Disability
- Potential opportunity for savings in rent (property and ownership specific)
- Pet Insurance
- And more!