Service Manager

Bridge Property Management; West Valley City (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

Bridge Property Management seeks a Service Manager to lead maintenance operations for at least one apartment community. This hands-on role oversees staff, vendors, and daily tasks to keep properties well maintained and move-in ready.

You will schedule preventive maintenance, manage building systems like HVAC and plumbing, supervise technicians, and ensure safety compliance. Strong leadership and experience in multifamily maintenance are essential.

Qualifications

• 3–5+ years in multifamily maintenance management.
• Strong knowledge of HVAC, plumbing, electrical, carpentry, and building systems.
• EPA certification required; CPO preferred in some portfolios.

Responsibilities

• Lead maintenance operations across at least one community, ensuring consistent service and resident satisfaction.
• Schedule, prioritize, and execute daily maintenance activities and emergency responses.
• Develop and coach maintenance staff; manage performance and careers.
• Oversee vendor/contractor relationships, negotiate service agreements, monitor quality.
• Direct unit turn scheduling to minimize vacancy days and ensure move-in readiness.
• Conduct routine site inspections for safety, curb appeal, and maintenance quality.
• Lead preventive maintenance programs and ensure proper documentation.
• Manage inventory and purchasing of parts and tools for assigned properties.
• Provide advanced troubleshooting for HVAC, plumbing, electrical, and building systems.
• Support budgeting and cost management for repairs and capital projects.
• Ensure licenses and certifications are current; enforce safety procedures (OSHA/MSDS).

Skills

Leadership

Troubleshooting

Customer service

Team development

Vendor management

Education

High school diploma or equivalent

EPA Type I/II/Universal certification

CPO certification preferred

CAMT certification preferred

Tools

Yardi

SmartRent

HVAC diagnostic tools

Job description

The Service Manager oversees maintenance operations for at least one apartment community (typically fewer than 600 apartments), providing hands‑on leadership, vendor oversight, team development, and operational consistency to ensure high‑quality service delivery and property readiness.

Key Responsibilities

• Lead and manage all maintenance operations across at least one apartment community ensuring consistent service standards and resident satisfaction.
• Supervise, schedule, and prioritize daily maintenance activities including service requests, preventative maintenance, make‑readies, and emergency response across assigned properties.
• Manage and develop maintenance staff—set performance expectations, conduct coaching, and mentor team members to build technical capability and career readiness.
• Oversee vendor and contractor relationships—schedule third‑party work, negotiate service agreements, monitor quality, and ensure timely completion of repairs and replacements.
• Direct unit turn scheduling and execution to minimize vacancy days and ensure move‑in readiness meets company standards.
• Conduct routine site inspections across assigned communities to assess property condition, curb appeal, safety compliance, and overall maintenance quality.
• Lead preventative and scheduled maintenance programs, ensuring timely execution, proper documentation, and compliance with company standards.
• Manage inventory control across assigned properties—monitor parts and supply levels, coordinate ordering, and ensure teams have adequate tools and materials.
• Perform needs assessments to identify repair, replacement, and capital improvement priorities, and communicate recommendations to leadership.
• Provide advanced troubleshooting support for HVAC, plumbing, electrical, and building systems, serving as the escalation point for complex issues.
• Support repair, maintenance, and capital budget planning and cost management across assigned communities.
• Ensure all maintenance team members maintain required licenses and certifications (EPA, CPO, and applicable local/state requirements).
• Lead safety meetings and maintain OSHA/MSDS compliance across all assigned properties.
• Follow and enforce company safety procedures and appearance standards.

Required Skills / Qualifications

• Considerable experience (3–5+ years), advanced technical knowledge, and strong troubleshooting skills.
• Strong multifamily maintenance management experience.
• Advanced knowledge of HVAC, plumbing, electrical, carpentry, and general building systems.
• Strong leadership and customer service skills.
• EPA certification Type I, II, or Universal required; CPO preferred in some portfolios.
• Strong record‑keeping and team support skills.
• High school diploma or equivalent.

Preferred Qualifications

• Bilingual communication ability where useful for the properties.
• High‑school diploma; trade school or some college.
• CAMT certification.
• Multifamily supervisory experience.

Communication Skills

• Supervise and direct maintenance staff through clear daily work assignments, performance feedback, and team accountability.
• Communicate effectively with residents regarding maintenance activities, service timelines, and emergency procedures, ensuring a professional and responsive experience.
• Coordinate with leasing and office teams on unit turn timelines, move‑in readiness, and property condition updates.
• Manage vendor and contractor communication—relay scope of work, schedule repairs, and follow up on completion quality and timelines.
• Lead regular safety meetings and communicate OSHA/MSDS compliance expectations to the maintenance team.
• Interface with community managers and regional vice presidents on property condition, budget needs, and maintenance performance.
• Prepare written reports on service request volumes, turn metrics, preventive maintenance completion, and budget performance for leadership review.

Technology Skills

• Advanced proficiency in property management and work‑order platforms (e.g., Yardi, SmartRent) for tracking service requests, preventive maintenance completion, inventory levels and generating reports.
• Proficiency with HVAC diagnostic tools, pressure gauges, refrigerant charging equipment, and advanced troubleshooting instruments.
• Competency with digital tools for reading schematics, blueprints, and building system diagrams.
• Basic proficiency in scheduling, inventory management, and vendor coordination tools to support the Service Manager in daily operations.
• Ability to generate and review maintenance performance reports and dashboards for leadership communication.

Physical / Work Requirements

• Emergency/weekend support is required.
• Ability to lift 50 lbs.

Additional Information

This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.

Equal Opportunity Employment

We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. We are an equal opportunity employer and are committed to providing reasonable accommodations to qualified individuals with disabilities.