Customer Service Advisor (Heavy Equipment Parts & Service Sales)

Pape' Machinery Inc; Fremont (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k) match

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Flexible Spending Accounts

Life insurance

Disability insurance

Employee Assistance Program

Training programs

Tuition reimbursement

Paid vacation

Job summary

Pape’ Machinery, the premier capital equipment dealer in the West, seeks a Customer Service Advisor in Fremont, CA to sell heavy equipment parts and service and to build lasting customer relationships. You will work as the liaison between Parts and Service, ensuring customers receive tailored solutions and ongoing support.

You will benefit from training, career development, competitive pay with commission, and a comprehensive benefits package.

Qualifications

• Self-motivation and the desire to win.
• Excellent communication skills and ability to build strong customer relationships.
• Experience planning, developing, and executing sales action plans.
• Knowledge and experience in heavy equipment parts and service.
• Driver’s license with a good driving record.

Responsibilities

• Sell heavy equipment parts and service to customers to keep equipment running at peak performance.
• Act as liaison between Pape’s Parts and Service Departments and customers to ensure continuity.
• Engage in relationship-based selling by assessing customer needs and recommending solutions.

Skills

Self-motivation

Communication skills

Sales action plans

Heavy equipment parts & service

Driver’s license

Job description

Customer Service Advisor (Heavy Equipment Parts & Service Sales)

Job Category: Sales

Requisition Number: CUSTO031103

• Posted : October 20, 2026
• Full-Time

Locations

Showing 1 location

Pape' Machinery, Inc. - Construction & Forestry
43510 Osgood Rd
Fremont, CA 94539, USA

Description

CUSTOMER SERVICE ADVISOR (HEAVY EQUIPMENT PARTS & SERVICE SALES):

Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a Customer Service Advisor to join their team in Fremont, CA.

At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!

WHAT YOU’LL DO:

As our Customer Service Advisor, you will be in a lucrative sales career where your earning potential and success are unlimited! Your primary focus will be selling heavy equipment parts and service to customers to ensure their equipment is running in peak form. Think of yourself as the liaison between Pape’s Parts and Service Departments and our customers. Once they buy the equipment, it is your job to take care of them!

Every day you will be responsible for relationship-based selling with our customers by determining what our customers’ needs are, recommending solutions, and providing these services to them.

WHAT YOU NEED:

• Self-motivation and the desire to win.
• Excellent communication skills, including the ability to form strong relationships with customers.
• Experience planning, developing, and executing sales action plans.
• Knowledge and experience in heavy equipment parts and service.
• Driver’s license with a good driving record.

Compensation: Salary + Commission

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment– Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Qualifications

Licenses & Certifications

Required

Driver License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.