Customer Service Advisor (Heavy Equipment Parts & Service Sales)

Papé Group; Fremont (CA); Presencial; USD 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) Plan

Medical/Dental/Vision Insurance

Vacation & Holidays

Advancement opportunities

Training & Tuition Reimbursement

Descripción de la vacante

Pape’ Machinery, Inc. in Fremont, CA is seeking a Customer Service Advisor to drive sales of heavy equipment parts and service and to maintain strong relationships with customers. You will coordinate between Parts and Service while ensuring equipment remains in peak operating condition.

The role emphasizes relationship-based selling, needs assessment, and solution recommendations, with compensation comprising salary plus commission and a strong benefits package.

Formación

• Self-motivation and the desire to win.
• Excellent communication skills, including the ability to form strong relationships with customers.
• Experience planning, developing, and executing sales action plans.
• Knowledge and experience in heavy equipment parts and service.
• Driver’s license with a good driving record.

Responsabilidades

• Sell heavy equipment parts and service to customers to ensure equipment runs in peak form.
• Act as the liaison between Pape’s Parts and Service Departments and customers.
• Determine customer needs, recommend solutions, and provide these services.

Conocimientos

Self-motivation

Communication skills

Sales planning

Heavy equipment parts & service

Driver's license

Descripción del empleo

Customer Service Advisor (Heavy Equipment Parts & Service Sales)

Job Category: Sales

Requisition Number: CUSTO031103

• Posted : October 20, 2026
• Full-Time

Locations

Showing 1 location

Pape' Machinery, Inc. - Construction & Forestry
43510 Osgood Rd
Fremont, CA 94539, USA

Description

CUSTOMER SERVICE ADVISOR (HEAVY EQUIPMENT PARTS & SERVICE SALES):

Are you a people person? Do you love building long-lasting relationships? Are you driven to win? If you answered yes to these questions, we would love to hear from you! Pape’ Machinery, the premier capital equipment dealer in the West, is seeking a Customer Service Advisor to join their team in Fremont, CA.

At Pape’, you can count on us to heavily invest in your career through training, resources, and support. We want to see you grow your skill set and experience, and in turn, provide excellent compensation, work-life balance, and benefits for you and your family. Come join our team!

WHAT YOU’LL DO:

As our Customer Service Advisor, you will be in a lucrative sales career where your earning potential and success are unlimited! Your primary focus will be selling heavy equipment parts and service to customers to ensure their equipment is running in peak form. Think of yourself as the liaison between Pape’s Parts and Service Departments and our customers. Once they buy the equipment, it is your job to take care of them!

Every day you will be responsible for relationship-based selling with our customers by determining what our customers’ needs are, recommending solutions, and providing these services to them.

WHAT YOU NEED:

• Self-motivation and the desire to win.
• Excellent communication skills, including the ability to form strong relationships with customers.
• Experience planning, developing, and executing sales action plans.
• Knowledge and experience in heavy equipment parts and service.
• Driver’s license with a good driving record.

Compensation: Salary + Commission

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including –401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement– Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment– Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact– Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training– You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Qualifications

Licenses & Certifications

Required

Driver License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.