Service Manager

YSI Incorporated; Bolingbrook (IL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible Time Off

Health insurance

Volunteer program (Xylem Watermark)

Job summary

Xylem is seeking a Service Manager to oversee field service professionals at a large site and multiple locations. You will manage budgets, workforce planning, and performance, ensuring safe operations and high customer satisfaction.

Responsibilities include driving KPI visibility, collaborating with stakeholders, and maintaining water quality and inventory across sites. A strong leader with 5–7 years of technical and 3 years of leadership experience is preferred.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5–7 years of technical work experience or 3 years of industry-specific experience.
• 3 years of leadership/management experience.
• Clean driving record.
• Ability to obtain customer clearances (TWIC, DISA, etc.).

Responsibilities

• Create and maintain a safe working environment and culture.
• Define and drive proactive customer, employee, safety, and leadership management.
• Provide input into KPIs and budget alignment with P&L goals.
• Lead and motivate field service teams across locations.
• Ensure inventory levels support multiple sites and service objectives.

Skills

People management

Leadership

Communication

Troubleshooting

Microsoft Office

Oracle/SAP

Cloud-based solutions

Education

Bachelor’s degree preferred

Tools

Skype

Oracle/SAP

Cloud-based tools

Job description

## Service ManagerApplyremote type: Onsitelocations: Bolingbrook, Illinoistime type: Full timeposted on: Posted Todayjob requisition id: R49798Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.The Service Manager will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site and/or multiple locations, with responsibility for attraction, retention, engagement, performance and development. This role is involved in setting department budgets, managing to expenses, is actively involved in workforce planning, expected to address/resolve employee relations issues and translates customer requirements into workforce plans and objectives. This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management, has 2nd level leadership capability, effectively applies all technical and operational requirements and actively leverages region wide resources and partners with all stakeholders to ensure successful customer and business outcomes. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites.We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.**CORE RESPONSIBILITIES:**To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. • Create and maintain safe working environment and culture within the organization • Take care of company property • Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills • Demonstrates high impact culture through innovation, accountability and empowerment • Is agile in responding quickly to customer issues • Operational and strategic management • Autonomy to make decisions that impact divisional and cross-functional / commercial span of control • Ensures cost/revenue support the financial goals of the P&L • Provides proactive direction to commercial teams to ensure service center objectives are achieved • May provide direct supervisor to sales and other commercial colleagues • Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation**Travel Requirements:** • Some travel required • 20%-80% travel depending on division & location (overnight stays, away from home)**Driving Requirements:** • Driver Application for Employment • Motor Vehicle Report (MVR) • Forms: o Driver Disclosure and Release o Employee Applicant Drug and Alcohol Statement o FMCSA Certificate of Awareness o Driver Certificate of Violations o Driver Statement of On Duty Hours Road Test o Copy of Driver’s License o Copy of Medical Certificate**QUALIFICATIONS:** **Education Requirements:** • Bachelor’s degree strongly preferred; or equivalent military experience; or applicable industry equivalent experience in lieu of degree**Experience Requirements:** • Ability to obtain all required customer clearances (TWIC, DISA, etc.) • Industrial or commercial process water experience required • Clean driving record • 5 to 7 years of technical work experience or 3 years of industry specific experience • Combined with 3 years of leadership/management experience**Skill Requirements:** • Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions • People management • Ability to communicate up/down/across • Ability to lead and motivate teams • Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers • Ability to defuse situations at a customer or internal issue.Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation