Service Supervisor

Delaware Transit Corp; Dover (DE); On-site; USD 49,000 - 61,000; Full time

Job summary

Delaware Transit Corporation in Dover, Delaware, is seeking a Service Supervisor to coordinate and direct an efficient transit system. The role includes assigning and supervising full- and part-time operators within the district, and developing schedules and manifests based on trip requests and available resources.

The position requires CDL with Passenger Endorsement and no air brake restriction; familiarity with ADA and state mandates; duties include timekeeping, payroll procedures, and

Qualifications

• Valid CDL with Passenger Endorsement and no air brake restriction.
• Experience coordinating and supervising transit operators.
• Familiarity with payroll procedures and attendance records.

Responsibilities

• Issue work and vehicle assignments and supervise operators.
• Develop and revise schedules based on service requirements.
• Maintain records of timekeeping and attendance.
• Administer collective bargaining provisions related to work assignments.
• Investigate accidents and review performance against standards.
• Understand CAD/AVL procedures and farebox/cash turn-in processes.

Skills

CDL with Passenger Endorsement

Shift supervision

Schedule development

Payroll procedures

Job description

The Delaware Transit Corporation (DTC) has 2 immediate openings for a Service Supervisor in Dover, Delaware. This position is responsible for the coordination and direction of an effective, efficient transit system, including the assignment and supervision of all full and part-time operators within the assigned geographical area or district, including development of schedules and manifests for all full- and part-time operators based on customer needs (trip requests), available resources, and DTC policies and procedures, within the defined user eligibility mandate of the Americans with Disabilities Act (ADA) and all applicable State of Delaware mandates. Specific responsibilities include issuing work and vehicle assignments; schedule development and schedule revision in response to changing service requirements; record and time keeping and review, administration of Collective Bargaining Unit provisions with regard to work assignments, attendance, service operations, discipline, etc.; knowledge of contracted services performance standards; accident investigation techniques; payroll procedures; CAD/AVL communications procedures; farebox and cash turn-in procedures. The Service Supervisor position operates on multiple shifts that span a broad service day. Service Supervisors are required to possess one of the following valid Commercial Driver's License (CDL).

CDL Class A with Passenger Endorsement and No Air Brake Restriction or permit

CDL Class B with Passenger Endorsement and No Air Brake Restriction or permit

DTC offers a competitive salary of $48,899 - $61,124 and an excellent benefit package.

Delaware Transit Corporation is an Equal Opportunity Employer. Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation, applicants may call [phone]. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistanc

Salary/Compensation: $48,899 - $61,124 per year