Service Supervisor

Albertsons Companies; Colleyville (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Earned wage access via Stream

Associate discounts

Health and financial well-being (401k,

Time off

Career growth and training

Inclusive work environment

Job summary

Albertsons Companies in Colleyville, TX is seeking a Service Supervisor to support front-end operations and ensure exceptional customer service. You will supervise service clerks, cashiers, and front-end staff, promote a positive shopping experience, and help maintain efficiency and compliance with store policies.

The role emphasizes leadership, teamwork, and operational excellence in a fast-paced retail environment, with opportunities for growth and competitive wages included in benefits.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or supervisory experience preferred.
• Strong leadership, communication, and customer service skills.
• Ability to multitask and make decisions in a fast-paced environment.
• Basic computer, cash handling, and problem-solving skills.
• Ability to work collaboratively with all store departments.

Responsibilities

• Supervise daily front-end activities including checkout operations and customer service.
• Monitor lanes to ensure efficient flow and reduce wait times.
• Oversee cash handling procedures and till accountability.
• Ensure adequate front-end staffing and shift coverage.
• Support opening, closing, and shift transitions.
• Deliver exceptional customer service and resolve complaints promptly.
• Train and coach front-end associates on standards.
• Promote teamwork and accountability across the store.
• Ensure compliance with policies and service standards.
• Support promotions, loyalty programs and profitability.
• Maintain clean, organized front-end areas.
• Report safety hazards and assist with incident response.
• Contribute to store sales with effective front-end ops.

Skills

Leadership

Communication

Customer service

Team Development

Problem Solving

Conflict Resolution

Time Management

Operational Excellence

Attention to Detail

Results Orientation

Education

High school diploma

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Job Summary

The Service Supervisor is responsible for supporting front-end operations and ensuring exceptional customer service throughout the store. This position assists in supervising service clerks, cashiers, courtesy clerks, and front-end associates while promoting a positive shopping experience. The Service Supervisor helps maintain operational efficiency, customer satisfaction, and compliance with company policies and procedures.

Key Responsibilities

Front-End Operations

• Supervise daily front-end activities, including checkout operations, customer service, and store support functions.
• Monitor checkout lanes to ensure efficient customer flow and minimize wait times.
• Oversee cash handling procedures, till accountability, and register compliance.
• Ensure adequate front-end staffing throughout the business day.
• Support opening, closing, and shift transition routines.

Customer Service

• Deliver exceptional customer service and promote a customer-first culture.
• Address customer questions, concerns, and complaints professionally and promptly.
• Assist with refunds, exchanges, overrides, and other customer transactions as authorized.
• Foster positive customer interactions that encourage loyalty and repeat business.
• Maintain a welcoming and professional store environment.

Team Leadership

• Train, coach, and develop front-end associates on customer service and operational standards.
• Assign daily responsibilities and monitor associate performance.
• Provide ongoing feedback and support to improve productivity and engagement.
• Promote teamwork, accountability, and a positive work environment.
• Serve as a leader and resource for associates throughout the store.

Operational Excellence

• Ensure compliance with company policies, procedures, and service standards.
• Monitor store conditions and communicate operational concerns to management.
• Support execution of store promotions, loyalty programs, and customer service initiatives.
• Maintain organization and cleanliness in front-end and customer service areas.
• Assist with maintaining proper supplies and equipment for front-end operations.

Safety & Compliance

• Enforce company safety standards and operational procedures.
• Ensure compliance with cash handling, loss prevention, and security requirements.
• Address and report safety hazards or operational issues promptly.
• Support emergency procedures and incident response as required.
• Maintain required records and documentation accurately.

Financial Performance

• Support store sales and service objectives through effective front-end operations.
• Help minimize cash shortages, operational errors, and shrink.
• Promote productivity and efficient use of labor resources.
• Support store initiatives designed to improve customer satisfaction and profitability.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail, grocery, customer service, or supervisory experience preferred.
• Strong leadership, communication, and customer service skills.
• Ability to multitask and make decisions in a fast-paced environment.
• Basic computer, cash handling, and problem-solving skills.
• Ability to work collaboratively with all store departments.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to bend, reach, lift, and carry up to 25 pounds.
• Ability to perform repetitive motions associated with front-end operations.
• Flexible schedule, including evenings, weekends, and holidays.
• Ability to work in a fast-paced retail environment.

Key Competencies

• Leadership
• Customer Focus
• Communication
• Team Development
• Problem Solving
• Conflict Resolution
• Time Management
• Operational Excellence
• Attention to Detail
• Results Orientation

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values