Service Operations Assistant
Tom Thumb Supermarket
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Benefits offered by this job
Job summary
Albertsons Companies in Garland, TX is seeking a Service Operations Assistant to help run the front-end, ensuring smooth cashiering, service counters, and customer satisfaction in a fast-paced retail setting.
You will lead front-end associates, assist with scheduling, manage cash handling, and uphold company policies while delivering a superior shopping experience for customers in a dynamic store environment.
Qualifications
- High school diploma or equivalent preferred.
- Previous retail grocery or customer service experience preferred.
- Prior supervisory, leadership, or team lead experience preferred.
- Strong communication, problem-solving, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Basic knowledge of cash handling, retail operations, and customer service practices.
Responsibilities
- Oversee daily front-end activities including cashiering and checkout performance.
- Monitor registers, self-checkout, service counters and related customer service functions.
- Manage flow and staffing to ensure prompt service and minimize wait times.
- Assist with opening, closing, and cash-handling procedures.
- Support compliance with company standards and policies.
- Supervise and coach front-end associates and communicate goals and standards.
- Assist with labor planning and daily workload distribution.
- Help implement store programs, promotions, and operational initiatives.
- Maintain accurate records and required documentation.
- Promote safety and store presentation standards.
Skills
Education
Job description
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
- Assist in overseeing daily front-end activities, including cashiering, customer service, and checkout performance.
- Support efficient operation of registers, self-checkout areas, service counters, and related customer service functions.
- Monitor customer flow and staffing levels to ensure prompt service and minimize wait times.
- Assist with opening, closing, and cash-handling procedures.
- Help ensure compliance with company operational standards and policies.
- Deliver exceptional customer service and promote a customer-first culture.
- Respond to customer questions, concerns, and complaints in a professional and timely manner.
- Support associates in resolving customer service issues and escalations.
- Foster a positive shopping experience that encourages customer loyalty and satisfaction.
- Assist with supervising, training, and coaching front-end associates.
- Communicate department goals, expectations, and performance standards.
- Support onboarding and development of new employees.
- Promote teamwork, accountability, and a positive workplace culture.
- Provide direction and support during daily operations.
- Assist with cash office functions, register accountability, and balancing procedures.
- Ensure proper handling of cash, checks, coupons, gift cards, and other forms of payment.
- Support compliance with company policies, audit requirements, and loss-prevention procedures.
- Monitor operational practices to help reduce errors and shrink.
- Coordinate front-end activities to maximize efficiency and customer satisfaction.
- Assist with labor planning and daily workload distribution.
- Support store management in implementing company programs, promotions, and operational initiatives.
- Help maintain accurate records, reports, and required documentation.
- Promote a safe and clean work environment.
- Ensure front-end areas, customer service counters, and checkout lanes meet company presentation standards.
- Follow and enforce company safety procedures and policies.
- Report operational and safety concerns promptly.
- High school diploma or equivalent preferred.
- Previous retail grocery or customer service experience preferred.
- Prior supervisory, leadership, or team lead experience preferred.
- Strong communication, problem-solving, and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Basic knowledge of cash handling, retail operations, and customer service practices.
- Ability to stand and walk for extended periods.
- Ability to lift, carry, and move items weighing up to 25 pounds.
- Ability to perform repetitive motions such as reaching, bending, and scanning.
- Ability to work throughout various areas of the store as business needs require.
- Availability to work flexible schedules, including mornings, evenings, weekends, and holidays as business needs require.
- Strong customer service and leadership abilities.
- Effective communication and conflict-resolution skills.
- Attention to detail and operational accuracy.
- Ability to support a high-performing front-end team.
- Commitment to customer satisfaction, operational excellence, and company standards.
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
ACI Values
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