Service Operations Assistant

Tom Thumb Supermarket; Dallas (TX); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive wages paid weekly

Employee discounts

Health and financial well-being benefit

Paid time off

Training and career development

Inclusive work environment

Descrizione del lavoro

Albertsons Companies is seeking a Service Operations Assistant to support daily front-end operations and customer service excellence. You’ll help manage cashiering, registers, and service counters while ensuring prompt service and operational accuracy.

You will assist with training, coaching, and supervising front-end staff, promoting teamwork and a positive work culture. Flexible scheduling and a focus on customer satisfaction are key.

Competenze

• Minimum high school diploma or equivalent; retail experience preferred.
• Previous retail grocery or customer service experience is beneficial.
• Some supervisory or leadership experience is preferred.
• Ability to communicate clearly with customers and teammates.
• Proficiency in cash handling and store operations is a plus.

Mansioni

• Oversee daily front-end activities including cashiering and checkout performance.
• Support registers, self-checkout, service counters and related customer service functions.
• Monitor customer flow and staffing to ensure prompt service and minimize wait times.
• Assist with opening, closing, and cash-handling procedures.
• Ensure compliance with company standards and policies.
• Lead front-end associates through training and coaching.
• Communicate goals, expectations, and performance standards to the team.
• Support onboarding and development of new employees.
• Maintain a safe, clean, and compliant store environment.

Conoscenze

Retail customer service

Supervisory / team lead

Cash handling

Strong communication

Problem solving

Multitasking in fast-paced env

Formazione

High school diploma or equivalent preferred

Descrizione del lavoro

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Service Operations Assistant Position Purpose

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Key Responsibilities Front-End Operations

• Assist in overseeing daily front-end activities, including cashiering, customer service, and checkout performance.
• Support efficient operation of registers, self-checkout areas, service counters, and related customer service functions.
• Monitor customer flow and staffing levels to ensure prompt service and minimize wait times.
• Assist with opening, closing, and cash-handling procedures.
• Help ensure compliance with company operational standards and policies.

Customer Service

• Deliver exceptional customer service and promote a customer-first culture.
• Respond to customer questions, concerns, and complaints in a professional and timely manner.
• Support associates in resolving customer service issues and escalations.
• Foster a positive shopping experience that encourages customer loyalty and satisfaction.

Leadership & Team Development

• Assist with supervising, training, and coaching front-end associates.
• Communicate department goals, expectations, and performance standards.
• Support onboarding and development of new employees.
• Promote teamwork, accountability, and a positive workplace culture.
• Provide direction and support during daily operations.

Cash Accountability & Compliance

• Assist with cash office functions, register accountability, and balancing procedures.
• Ensure proper handling of cash, checks, coupons, gift cards, and other forms of payment.
• Support compliance with company policies, audit requirements, and loss-prevention procedures.
• Monitor operational practices to help reduce errors and shrink.

Operational Support

• Coordinate front-end activities to maximize efficiency and customer satisfaction.
• Assist with labor planning and daily workload distribution.
• Support store management in implementing company programs, promotions, and operational initiatives.
• Help maintain accurate records, reports, and required documentation.

Safety & Store Standards

• Promote a safe and clean work environment.
• Ensure front-end areas, customer service counters, and checkout lanes meet company presentation standards.
• Follow and enforce company safety procedures and policies.
• Report operational and safety concerns promptly.

Qualifications

• High school diploma or equivalent preferred.
• Previous retail grocery or customer service experience preferred.
• Prior supervisory, leadership, or team lead experience preferred.
• Strong communication, problem-solving, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic knowledge of cash handling, retail operations, and customer service practices.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, and move items weighing up to 25 pounds.
• Ability to perform repetitive motions such as reaching, bending, and scanning.
• Ability to work throughout various areas of the store as business needs require.

Schedule Requirements

• Availability to work flexible schedules, including mornings, evenings, weekends, and holidays as business needs require.

Success Factors

• Strong customer service and leadership abilities.
• Effective communication and conflict-resolution skills.
• Attention to detail and operational accuracy.
• Ability to support a high-performing front-end team.
• Commitment to customer satisfaction, operational excellence, and company standards.

We Also Provide a Variety Of Benefits Including

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video:

ACI Values