Service Superintendent

Kone México; Cincinnati, Northern (OH, KY); Hybrid; USD 115,000 - 151,000; Full time

Benefits offered by this job

Competitive salary

Flexible work schedule

401K Employer Match

Health insurance

Paid Time Off

Job summary

KONE Cincinnati is seeking a Service Superintendent to lead field service operations, drive safety, quality, and customer satisfaction, and manage day-to-day performance across the territory.

The role requires 5+ years of maintenance experience with supervisory responsibility, ideally with a union workforce. You will plan and schedule work, mentor technicians, collaborate with customers and peers, and promote a positive safety culture.

Qualifications

• 5+ years of maintenance experience with supervisory responsibility.
• Ability to lead a union represented workforce.
• Associate degree in a related field or equivalent experience.
• Commitment to safety and quality.

Responsibilities

• Drive service business operations for the territory.
• Collaborate with customers and peers to achieve business goals.
• Promote a positive culture focused on safety and quality.
• Manage scheduling and overall team performance.

Skills

Maintenance leadership

Supervisory experience

Union workforce

Education

Associate degree in related field

Job description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team and manage your own local service operations as our Service Superintendent for KONE Cincinnati, OH? In your professional experience – has implementing and monitoring safety guidelines been your top priority for you and your team? Do you take pride in providing learning opportunities for your team? Are you successful in effectively managing a schedule and your team’s overall performance? Are you able to collaborate with all levels of the organization to achieve business goals? Do you have an appetite for learning and leveraging new technologies?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our Service Superintendent, you will successfully drive the service business operations for your territory while working in collaboration with your customer and peers. Your mission is to promote a positive culture surrounded by accomplishing safety and quality goals to achieve customer satisfaction and profitable business results. You will bring 5+ years of relevant maintenance expertise as well as supervisory experience ideally leading a union represented workforce to our KONE family and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associates’ degree in a related field or additional years of experience.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation. We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation. We care about the communities where we live and work.

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits
• RRSP, RPP & TFSA with Employer RPP Contributions
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Telehealth
• Employee Family Assistance Program (EFAP)
• Paid Time Off – Vacation, Sick, Personal and Holidays
• Company Paid Life Insurance
• Optional Life and AD&D Insurance
• Optional Critical Illness
• Company Paid Short-term Disability
• Long-term Disability
• Identity Theft Protection
• Gym Discounts
• Competitive salary
• Opportunities to learn and grow
• Well-being Program
• Major and Minor Medical Plans, Dental and Vision
• Employee Family Assistance Program (EFAP)
• Paid Time Off & Holidays
• Paid Medical, Personal, Maternity, Paternity, Adoption and Bereavement Leave
• Company Paid Life Insurance and Funeral Benefits
• Optional Benefits paid for by the Employee

Annual Base Pay Range: The hiring range for this role is $115,400 – $151,410. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location.

Variable Compensation KONE Annual Bonus plan at 15% Target Incentive based on achievement of company goals and individual goals or KONE Sales Incentive based on achievements of sales targets.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Keskitymme KONEella luomaan innovatiivista ja yhteistyöhön perustuvaa työskentelykulttuuria, jossa jokaisen panosta arvostetaan. Työntekijöiden sitoutuminen on meille avainasemassa, ja rohkaisemme jokaista osallistumaan ja jakamaan tietoa ja ideoita. Yritysvastuu on oleellinen osa yrityskulttuuriamme ja päivittäisiä toimiamme. Noudatamme eettisiä liiketoimintamenettelyitä ja pyrimme kehittämään yhdessä tekemisen kulttuuria, jossa työntekijät luottavat toisiinsa ja kunnioittavat toisiaan ja jossa hyvät suoritukset huomioidaan. Erinomaisena työpaikkana olemme ylpeitä voidessamme tarjota erilaisia kokemuksia ja mahdollisuuksia, joiden avulla saavutat ura- ja henkilökohtaiset tavoitteesi ja voit elää terveellisesti ja tasapainoisesti.

KONEen tarkoituksena on muokata kaupunkien tulevaisuutta. Maailmanlaajuisena hissi- ja liukuporrasalan johtajana kuljetamme kaksi miljardia ihmistä päivittäin ja teemme heidän matkoistaan turvallisia, sujuvia ja luotettavia älykkään ja kestävän People Flow® -ratkaisun avulla. Vuonna 2025 KONEen liikevaihto oli 11,2 miljardia euroa ja työllisti vuoden lopussa yli 60 000 työntekijää lähes 70 maassa. KONEen B-sarjan osakkeet on listattu Nasdaq Helsinkiin.