Service & Styling Leader — Elevate Guest Experience

URBN Urban Outfitters, Inc.; Austin (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. is seeking a Service and Styling Manager in Austin to lead service, selling, and styling while fostering an engaging store environment. The role includes developing talent, collaborating with partners, and supporting operations and visual needs.

The position emphasizes customer experience, leadership, and an active styling program to enhance brand engagement within the local community. Flexible hours and events support are part of the role.

Qualifications

• 2+ years of retail leadership experience.
• Strong customer service orientation with a focus on store metrics.
• Experience in styling, visual/brand standards, and team coaching.

Responsibilities

• Lead by example to deliver extraordinary service that makes customers feel welcome and valued.
• Drive sales and goals using KPIs to set team and zoning targets.
• Teach the team to provide frictionless service and upsell utilizing in‑store tech.
• Support store operations, events, and community engagement to reflect local interests.
• Oversee training and development of the CEM program and styling team.
• Collaborate with Store Manager on talent onboarding and internal growth.

Skills

Retail leadership

Customer service

Team development

Styling expertise

Job description

URBN Urban Outfitters, Inc. is seeking a Service and Styling Manager in Austin to lead service, selling, and styling while fostering an engaging store environment. The role includes developing talent, collaborating with partners, and supporting operations and visual needs.

The position emphasizes customer experience, leadership, and an active styling program to enhance brand engagement within the local community. Flexible hours and events support are part of the role.