Service Strategy Manager: AI & Tech Transformation

Deloitte France; Dallas (TX); On-site; USD 183,000 - 322,000; Full time

Job summary

Deloitte is seeking a Service Strategy Manager – Technology to lead engagements that shape service strategies for Technology clients, combining AI fluency with strategy and delivery to drive measurable outcomes.

The role requires collaboration across strategy, technology, and operations, guiding cross-functional teams and managing global delivery across time zones. Applicants should have extensive consulting and technology experience, with travel readiness and sponsorship considerations.

Qualifications

• 8+ years of experience delivering consulting engagements focused on service transformation.
• 6+ years of experience conducting customer/user experience strategy or operational transformation engagements for Technology clients.
• 6+ years of experience in the Technology sector, including developing customer/user journeys and service delivery operating models.
• 6+ years of experience leading strategy engagements including diagnosing current state aps and pain points.
• 6+ years of experience in technology strategy and delivery, including collaborating with technology teams to deliver agentic AI use case prioritization.
• 1+ years of experience using artificial intelligence tools in day-to-day workflow.
• Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available

Responsibilities

• Leading engagements that define service strategies across digital self-service, contact center, and/or field service customer experiences for Technology clients.
• Partnering with client customer experience, digital, technology, and customer operations leaders to define and deliver AI-enabled service strategies that meet customer and business needs and drive measurable outcomes.
• Advise clients on strategies to improve user adoption, retention, and lifetime value across SaaS, platform, and enterprise software service channels.
• Translating business and operational challenges into structured service strategies, prioritized initiatives, implementation roadmaps, and supporting business cases.
• Connecting service strategy to technology delivery by aligning strategic intent with technology modernization priorities, target state architecture, agentic AI orchestration design, platform requirements, and data integration strategy.
• Partnering closely with business and technology stakeholders through client workshops and frequent working sessions to move from strategy to implementation and adoption.
• Guiding teams in prioritization, trade-off decisions, dependency management, and execution planning to drive delivery with speed and clarity.
• Build phased deployment and migration plans for AI agent and automation solutions, sequencing rollout by business value, technical complexity, and organizational readiness.

Skills

Executive storytelling

Team leadership

Client meetings

Stakeholder engagement

AI tools usage

Job description

Deloitte is seeking a Service Strategy Manager – Technology to lead engagements that shape service strategies for Technology clients, combining AI fluency with strategy and delivery to drive measurable outcomes.

The role requires collaboration across strategy, technology, and operations, guiding cross-functional teams and managing global delivery across time zones. Applicants should have extensive consulting and technology experience, with travel readiness and sponsorship considerations.