AI-Enabled Tech Service Strategy Lead

Deloitte France; Detroit (MI); On-site; USD 183,000 - 322,000; Full time

Job summary

Deloitte is seeking a Service Strategy Manager - Technology to lead engagements that define and deliver service strategies for Technology clients, blending AI fluency with strategic execution. You will partner with client leadership to translate business needs into measurable roadmaps, guide cross-functional teams across strategy, technology, and operations, and manage global delivery with focus on value and adoption.

Recruiting for this role ends on November 15, 2026.

Qualifications

• 8+ years delivering consulting engagements focused on service transformation.
• 6+ years in customer experience strategy for Technology clients.
• 6+ years in SaaS, cloud platforms, or enterprise software environments.
• Experience leading strategy engagements and roadmaps.
• Experience prioritizing AI use case prioritization and architecture design.
• Ability to travel 30% on average.

Responsibilities

• Lead engagements that define service strategies across digital self-service, contact center, and field service for Technology clients.
• Partner with CX, digital, technology, and operations leaders to deliver AI-enabled service strategies with measurable outcomes.
• Advise clients on user adoption, retention, and lifetime value across SaaS and enterprise software service channels.
• Translate business challenges into structured service strategies, roadmaps, and business cases.
• Connect service strategy to technology delivery with modernization priorities and data strategy.
• Lead and develop multi-disciplinary teams across strategy, technology, and operations.
• Manage global delivery teams across time zones to ensure quality and knowledge transfer.

Skills

Executive storytelling

Team leadership

Client relationship management

Job description

Deloitte is seeking a Service Strategy Manager - Technology to lead engagements that define and deliver service strategies for Technology clients, blending AI fluency with strategic execution. You will partner with client leadership to translate business needs into measurable roadmaps, guide cross-functional teams across strategy, technology, and operations, and manage global delivery with focus on value and adoption.

Recruiting for this role ends on November 15, 2026.