AI-Driven Service Strategy Leader

Deloitte France; Las Vegas (NV); Presencial; USD 183 000 - 322 000; Tempo integral

Resumo da oferta

Deloitte's Customer Strategy and Design practice seeks a Service Strategy Manager - Technology to lead engagements that shape AI-enabled service strategies for Technology clients. You will partner with executives across customer experience, digital, technology, and operations to translate pain points into actionable roadmaps and measurable outcomes.

You will guide cross-functional teams, manage delivery across time zones, and drive adoption from strategy through implementation, enabling client

Qualificações

• 8+ years delivering consulting engagements on service transformation.
• 6+ years in CX strategy or operational transformation for Technology clients.
• 6+ years in Technology sector, SaaS/cloud/enterprise software.
• 6+ years leading strategy engagements with roadmaps and business cases.
• 6+ years in tech delivery including AI use-case prioritization and architecture.
• 1+ years using AI tools in day-to-day workflow.
• Ability to travel ~30% on average.
• Limited immigration sponsorship may be available.

Responsabilidades

• Lead engagements defining service strategies across digital self-service and contact center for Technology clients.
• Partner with CX, digital, tech leaders to deliver AI-enabled service strategies with measurable outcomes.
• Advise clients on user adoption, retention, and lifetime value across SaaS and software service channels.
• Translate challenges into structured service strategies, roadmaps, and business cases.
• Connect service strategy to technology delivery with architecture and data integration.
• Collaborate with stakeholders through workshops to implement strategy.
• Guide teams in prioritization and execution planning for fast delivery.
• Build phased deployment plans for AI agents and automation.
• Manage client relationships and project scope, timelines, risks.

Conhecimentos

Service strategy

Client engagement

Executive storytelling

Team leadership

AI tools usage

Travel readiness

Contractual execution

Ferramentas

AI tools

Data analytics

Descrição da oferta de emprego

Deloitte's Customer Strategy and Design practice seeks a Service Strategy Manager - Technology to lead engagements that shape AI-enabled service strategies for Technology clients. You will partner with executives across customer experience, digital, technology, and operations to translate pain points into actionable roadmaps and measurable outcomes.

You will guide cross-functional teams, manage delivery across time zones, and drive adoption from strategy through implementation, enabling client