Healthcare Service Strategy Leader: AI-Enabled Transformation

Deloitte France; Dallas (TX); On-site; USD 215,000 - 291,000; Full time

Job summary

Deloitte is seeking a Service Strategy Manager - Healthcare to lead client-facing engagements that shape service strategies across digital self-service, contact centers, and field service. You will partner with leadership teams to define AI-enabled solutions with measurable outcomes and risk-managed roadmaps.

You will guide cross-functional teams, translate strategy into actionable plans, and drive adoption across technology and operations.

Qualifications

• Experience delivering consulting engagements focused on service transformation across healthcare.
• Experience leading strategy engagements, diagnosing gaps and building roadmaps and business cases.
• Ability to translate business problems into actionable service strategies and roadmaps.

Responsibilities

• Lead engagements that define service strategies across digital self-service, contact center, and field service for Health Care clients.
• Partner with patient/member experience, digital, technology, and operations leaders to define AI-enabled service strategies.
• Advise clients on improving patient and member experience, satisfaction, and retention across channels.
• Translate challenges into structured service strategies, roadmaps, and business cases.
• Align strategy with technology delivery, architecture, AI orchestration, and data integration.
• Collaborate with business, clinical, and technology stakeholders in workshops to move from strategy to adoption.
• Guide teams in prioritization, trade-off decisions, risk management, and execution planning.
• Build phased deployment for AI agents and automation, sequencing by value and complexity.
• Champion use of AI-enabled tools and modern ways of working to accelerate outcomes.
• Manage client relationships and oversee scope, timelines, risks, and dependencies across workstreams.
• Lead multi-disciplinary teams to deliver integrated service transformation solutions.
• Coordinate global delivery with USI (India) and ADMX (Mexico) for consistent quality.
• Support practice growth through proposals, solution shaping, and coaching.

Skills

Service strategy

Healthcare consulting

Executive storytelling

Team leadership

Client relationship management

AI & technology fluency

Job description

Deloitte is seeking a Service Strategy Manager - Healthcare to lead client-facing engagements that shape service strategies across digital self-service, contact centers, and field service. You will partner with leadership teams to define AI-enabled solutions with measurable outcomes and risk-managed roadmaps.

You will guide cross-functional teams, translate strategy into actionable plans, and drive adoption across technology and operations.