Service Standards Program Manager

McKinstry; Seattle (WA); On-site; USD 72,000 - 120,000; Full time

Job summary

An innovative firm is seeking a Service Standards Program Manager to lead standardization initiatives and drive process improvements. This role offers the chance to collaborate with diverse teams, manage projects, and contribute to a sustainable future. With a focus on leadership and operational excellence, you will help shape the standards that guide the organization. If you are a strategic thinker with a passion for making a difference, this position is an exciting opportunity to align your career with a purpose-driven mission.

Benefits

401(k) with employer match

Paid time off and holidays

Comprehensive medical, dental, and vision

Family formation benefits

Paid parental leave

Commuter benefits

Pet insurance

Onsite gyms or remote reimbursement

Learning and advancement opportunities

Paid community service time

Qualifications

• 5-15 years of experience in project management and standardization.
• Strong collaboration skills across all organizational levels.

Responsibilities

• Lead and manage standardization program initiatives.
• Coordinate cross-functional teams for project deliverables.

Skills

Project Management

Collaboration

Facilitation Skills

Change Management

Process Improvement

Education

Specialized Degree

PMI Certification

Tools

Microsoft Office Suite

MS Project

Visio

Job description

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we’re building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We’re making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we’re going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry

We are currently seeking anService Standards Program Manager to join our growing Service team in Seattle, WA. In this role, you will lead Standardization Program Specialists, manage development projects for standards and processes, and coordinate business standardization initiatives. Additional responsibilities include:

Leadership and Team Management

• Work with Director, Business Excellence to achieve the McKinstry standardization vision.
• Work with Line-of-Business Leadership to achieve their standardization objectives, goals and vision.
• Collaborate and advise on standards and process improvement initiatives.
• Provide regular reporting on all Line-of-Business Standard and Process improvement efforts.
• Manage Standardization Program Specialists, to include mentoring and guiding them through change management and the Standard Development Process.
• Manage team workload and responsibilities to optimize productivity to meet annual plan goals and objectives.
• Train project teams on the Standard Development Process.
• Provide critical analysis of existing and proposed processes to ensure cross-functional team alignment.
• Work within Operational Excellence, and assist in the development of all department operations, training and communication plans.
• Stand in for the Director, Business Excellence when requested.

Standardization Program Management

• Responsible for coordinating cross-functional standardization project teams within the scope of the Standard Development Process to develop project deliverables.
• Develop project plans, schedules, and tracking checklists to keep project teams organized and focused on stakeholder direction for the project.
• Write and review policies, procedures, and supporting documentation under the guidance of process stakeholders and subject matter experts.
• Conduct standardization meetings with various size project teams to align members on project objectives and deliverables.
• Develop implementation plans to support the communication and training of standardization project deliverables as coordinated with process stakeholders and subject matter experts.
• Communicate standardization initiatives throughout organization in small and large group settings. Develop supporting materials for these presentations to match audience experience and meeting objectives.
• Liaise with external world-class standardization organizations and seek peer input on progress of McKinstry standardization efforts.
• Is committed to making McKinstry a world class organization.

What You Need to Succeed at McKinstry

• Must have demonstrated proficiency for all the responsibilities of a Standardization Program Manager.
• 5 - 15 years of experience or a specialized degree
• Strong project management skills required
• Demonstrated ability to collaborate with people at all levels across the organization required
• Excellent facilitation skills and the ability to lead diverse project teams required
• Advanced knowledge of Microsoft Office Suite -Word, Excel, MS Project, PowerPoint, Outlook, Visio, and SharePoint required
• Experience in Project Management, to include PMI certification, preferred
• Process Improvement/Change management Certifications (Lean-Six Sigma, Change Management Certification (e.g. PROSCI), Certified Business Process Professional, Certified ScrumMaster (CSM), and/or Certified Process Professional (CPP)
• Experience in LEAN Construction preferred

PeopleFirst Benefits

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• “Building Good” paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

If you’re driven by our vision to build a thriving planet together, McKinstry is the place to build your career.

The pay range for this position is $72,090 - $119,300 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Base pay information is based on market location. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.